Attendees additional information missing

[oceanfit]

Hi there

When I checked the attendee information for an event today I noticed that all 10 attendees from my event haven’t got additional details stored, when there was initially data there.

Where has it gone?

When you export the attendee list the form fields are there, but no attendee data.

[Jaime Marchwinski]

Hi Andre,

Thanks so much for reaching out!

I’m sorry to hear that your additional attendee information has disappeared.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[oceanfit]

Hi Jamie

I fixed the problem after following the advice on this thread: https://theeventscalendar.com/support/forums/topic/attendees-not-populating-for-all-events/

Do all your support crew communicate similar issues being reported?

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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