Allowing Users To Edit Attendee information

[onestone media]

Hello,
I’ve asked this question on here before and got several answers, however I never managed to get this working.

Allowing Users To Edit Attendee Information?

Someone in support stated that this had been fixed in the latest version of the plugin. It doesn’t seem to work for me.

Can someone please help me out with this!

[Jaime Marchwinski]

Hi Patrick,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Barry]

Hi there!

There may have been a mixup in your previous exchange and that conversation might have been associated with a bug that, while similar to what you described, was actually separate.

To view tickets and modify custom fields setup via Event Tickets Plus, the logged in customer would need to visit the single event page where they purchased the tickets.

It is not possible to edit attendee data from the WooCommerce-generated /my-account/orders/ page, I’m afraid.

Does that clarify things/help at all?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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