[Jaime Marchwinski]

Okay, great.  Let me know how all of that goes and if you have any other questions in the meantime!

[Jaime Marchwinski]

Hi Dave,

Here are the error messages that I am seeing:

One is a Javascript error and the other is related to your child theme.  Can you confirm if you still see these error messages once you switch to a default WordPress theme?

Also, can you please provide me with your complete updated system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Amir,

Thank you for your response.  I was just looking to confirm what components you had and was interested in getting a sense of what your setup looked like.

Are you looking for more information about Community Tickets, since it is not part of your current setup?

With Community Events and Community Tickets, Organizers will be able to view their list of attendees on the backend of your site, however you can create custom roles with the integration of a third-party plugin, if you want in order to determine what capabilities Organizers will have.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nathan,

Sure, in order to do a template override, you can follow the instructions provided in the Themer’s Guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

I’m glad that first part worked out for you!

There isn’t really an easy way to do that.  However you could try to force an event to show as past by changing the end of day cutoff or playing around with timezone settings, if that is something that you are interested in.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know your thoughts!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marcelo,

Okay I see what you mean.  This is actually an issue that we are aware of currently.

In the meantime, you might want to try using a shortcode based approach as explained here: https://wpml.org/forums/topic/conditional-language-shortcode/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Shay,

By “re-save”, we mean that you will have to go into your affected events and click Update after updating your plugin, once the fix has been released.

I cannot guarantee when this issue will be resolved, but we are actively working on it, and are aware about the upcoming time change and how that may affect our users’ sites.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Molly,

Thanks so much for reaching out!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gabrielle,

Thanks so much for reaching out!

You can change the Import Date Range Limit by going to Events Settings < Imports.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi David,

Thanks so much for reaching out and for your interest in our products!

You can manually add orders through WooCommerce for orders that are taken over the phone.  You can also create a WordPress user for those orders and use the User Switching plugin to create the order for your customers on the front-end.

In general, tickets are emailed to your users, which can be scanned with a QR code.  There is the option to print out a ticket for check-in that way as well.  For users without an email address, they can provide their name at the event and can be manually checked in from the backend of your site, or checked off a list of attendees.

You also have the option to require users to log in before they purchase tickets/RSVPs if you want.

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Tony,

Thanks so much for reaching out!

There isn’t a way to do this out of the box with our plugin alone, but you can try integrating a third-party plugin, like this one, in order to add a field at checkout instead.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kellsey,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks so much for reaching out!

On the cart page, does the stock only show the purchase limit, or does it show an amount beyond that?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shay,

Thanks so much for reaching out!

Sorry you’re experiencing this known bug.

Its fix is scheduled to be released soon. Please note, however, that once the fix is released, you’ll need to re-save events to re-generate the recurrences.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands at this time.

I apologize for this issue and appreciate your understanding and patience.

 

Thanks,

Jaime

[Author]

Posts