Help Desk

Phone Orders and Physical Tickets

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    While most buyers will place orders through the website some will want to place orders over the phone. Is this best accomplished by simply having the order taker enter order information through our website (in the same way the buyer would enter it if they were online) or is there a better way to handle this?

    What if the buyer does not have an email address? Is email address a required field? Is there an option to print physical tickets rather than send them by email?

    Also, can the admin set whether the buyer must set up an account or can do guest checkout?

    Posts: 5926
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    Hi David,

    Thanks so much for reaching out and for your interest in our products!

    You can manually add orders through WooCommerce for orders that are taken over the phone.  You can also create a WordPress user for those orders and use the User Switching plugin to create the order for your customers on the front-end.

    In general, tickets are emailed to your users, which can be scanned with a QR code.  There is the option to print out a ticket for check-in that way as well.  For users without an email address, they can provide their name at the event and can be manually checked in from the backend of your site, or checked off a list of attendees.

    You also have the option to require users to log in before they purchase tickets/RSVPs if you want.

    Let me know if you have any other questions!





    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

The topic ‘Phone Orders and Physical Tickets’ is closed to new replies.