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My pleasure, I’m here to help answer as many questions as you need answered!
Q1) Do I need to install and activate WooCommerce Plugin to use the EventTicketPlus?!
You’ll need to install either WooCommerce, Shopp, WP E-Commerce, or Easy Digital Downloads to use Event Tickets Plus 🙂
Q2) You wrote: “We offer a 30-day money back refund policy which allows ample time to test-drive the plugins to ensure they’re going to work for your project!”
Absolutely! We simply ask for any input you might have during the Refunds process, but that is not required. If it doesn’t work, you don’t like, you find an alternative which better suits your needs, doesn’t matter… you’re getting 100% of your funds back!
Thanks and please let me know if there is anything else I can help answer. Have a great weekend Leo!
In response to your reply, when users have custom templates they are responsible for updating them to match changes made in new releases – of course, we try to minimize disruption as far as possible. Also, we try to clue them in to things they should look for by providing useful data in Events > Help > Recent Template Changes. If you navigate there, you should see a list of recently updated templates (which changes each release).
You also might want to review our Themer’s Guide to ensure you’re saving customizations properly. Cheers 🙂
Hey Martin,
If you visit Events > Settings > Display > Basic Template Settings, do you currently have ‘Skeleton Styles’ selected? If so, can you try selecting another option and refresh your Photo view page to see if it has any effect on the behavior? This is another instance where you’ll need to test as explained in the Testing for conflicts guide to ensure there aren’t any theme and/or plugin conflicts.
We are aware of an issue with Photo view which resembles what you’re experiencing but I’ll need the results from the tests described above to confirm. Thanks and have a great weekend!
Thank you for the update. I located a bug which has recently been logged that resembles the issue, so I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!
Thank you for the update and sending the screenshot over. When the events import into Google Calendar, can you try navigating until you see any events? It might require navigating 12-24 months into the future for any events to appear, but they should be there.
As I mentioned before, there is a known bug logged that occurs when you export the events in Month view. We are also aware of the issue when attempting to import exported .ics files into your Outlook calendar. I’ve added this forum thread to the tickets which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again for your patience and let me know if you’ve got any additional questions or comments. Cheers!
Hello again!
Checking…backing up system first
Very wise choice! Always best to backup 🙂
If you did not review the resources I linked to above (WP_DEBUG and using the browswer Inspect tool), please do so and please share any errors you see at the top of your page (DEBUG) and in the console (Inspect) with me.
Let me know and we’ll go from there. If I need to log a bug report, I can do so but there aren’t any promises any action will be taken by our developers to address the conflict. In the What support is provided for license holders? Knowledgebase article, we clearly state conflicts with themes and other plugin authors are not supported. If you need immediate assistance, it might be best to hire a developer who can help resolve the conflict. We have a list of customizers that can help further assist. Thanks!
Thank you for the update. Can you follow the instructions in my previous response and let me know what you find from WP_DEBUG and your browser’s error console? Cheers 🙂
Hi Jonathan 🙂
Thank you for your purchase and welcome to our premium plugin support forums! We are unfortunately limited with theme conflicts, but I’d be happy to help as much as possible. Please review our What support is provided for license holders? Knowledgebase article for more information.
Can you test the issue again, but ensure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.
Let me know what you find and we’ll go from there. Divi is obviously one of the more popular themes, so if we can identify a conflict I’ll log a bug report for the developers to review. I can’t promise if/when a fix will be included in an upcoming maintenance release, but I’ll gladly update you once I hear back from the developers.
I’d also like to share with you a link to our Fix Divi theme pagination problems plugin page. We are currently working on building a full Extension in place of the linked above plugin, but please at least bookmark it in case you experience issues with pagination while using the Divi theme.
Lastly, if you have not already set up your Google Maps API key, you can learn how to do so here. Our Google Maps not showing up tutorial might also come in handy.
Thanks again and have a wonderful rest of your day. Cheers!
Hi Lane,
Thank you for taking the time to bring this issue to our attention. We actually have a bug report logged aimed to address this obviously incorrect discrepancy, so I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!
Hey Ken!
Sorry to see you’re having issues with the attendee info not saving. I checked the logged bug report relative to this issue, but it seems only users on GoDaddy Managed Hosting and I see you’re using your own servers. Is there any possible way you could set up a fresh WP install with the default WP theme and only our plugins on your local machine to see if you’re able to reproduce the behavior?
Have you had WP_DEBUG set to true and checked your browser’s error console for any information which might help lead us in the right direction? If not, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.
Thanks and I look forward to getting this conflict identified so we can act accordingly and hopefully get things squared away in time for the upcoming conference. Cheers 🙂
Hi and welcome back 🙂
I’d be happy to help look into this issue for you. Before I’m permitted to test the issue myself, can you please review our Testing for conflicts guide and reply back with your findings? When testing, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict.
I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply. This step is important because this will most likely provide the most useful information in helping track down the conflict.
Thanks and have a great rest of your day. Cheers!
Without dedicating too much time on the matter, which unfortunately for these requests I am a bit limited, I would start by trying to use the post_id as the criteria you use to isolate specific events for the changes you’re attempting to make.
I imagine this thought has already come to mind for you, but as previously mentioned I’m not permitted to spend much time on this sort of request so you’ll have to manage things from here. One last resource I can think of which might help is our Changing the word ‘events’ to something else tutorial.
Sorry I can’t be of more help in this instance! For what we are able to provide support for, please review our What support is provided for license holders? Knowledgebase article. If things get beyond your level of expertise, it might be best to hire a professional developer. A good starting point is our list of non-affiliated customizers, though there are tons of available avenues for finding a reputable developer.
Thanks and let me know how things work out!
Cheers 🙂Hey Jeremy,
Before we go dig too deep, have you tried clearing your browser cache to see if that has any effect on the behavior? I attempted to visit the link provided but it’s not displaying anything other than the header/nav section, an empty main content area, and the footer/widgets.
Is the “Leadership Essentials” event you mentioned a recurring event? Does the behavior change when having any possible combination of our plugins activated/deactivated? E.g. it works if you have TEC and PRO active, but Eventbrite Tickets deactivated.
Any more information you can provide on the conflict will be helpful. When testing the issue again, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.
Rest assured we’ll get to the bottom of this, so please keep me updated and have a pleasant rest of your day.
Cheers 🙂
Hi and welcome 🙂
We are currently working to improve the information related to the results of an import after it is ran. Often times, the imports appear as “failed” but were actually rescheduled and ran successfully at a later time. We use wp_cron to trigger the imports. Any time someone visits your site, whether it be on the backend of the front end of your site, wp_cron is triggered. So if you have an import set to run at a specific time, but no one visits your site, the import won’t get run until a visit to your site triggers wp_cron.
There are also cases where imports are actually failing, so again, the improved information after an import runs (successfully or unsuccessfully) will help clear up what actually happened.
With that said, I’d be happy to see if I can reproduce the issue you’re currently experiencing. To do so, please visit Events > Imports > New Import and fill in the screen as you’ve been doing thus far, then take a screenshot and send it in addition to a screenshot of your Events > Settings > Imports screen. I’ll also need the list of Facebook pages you’re importing events from. My goal is to mimic the exact process you’ve been doing, so please be as descriptive as possible.
Do you notice any difference between the events that are getting imported correctly compared to those which are not? Facebook’s API has limitations put in place which we’re unable to get around. For more information on that subject, please visit our Facebook Events: API errors Knowledgebase post. Please let me know if you discover anything pertinent to this article which might affect the events you’re attempting to import from Facebook.
Lastly, can you please test the issue again on your live site and a dev/test site if possible? If you can set up the test site, please set up a fresh WordPress installation and make sure you have only the default WordPress theme and The Events Calendar installed and activated on the test site. Please review our Using One License for Live and Dev Sites and Moving Your License Keys tutorials for more information.
When testing, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.
Thanks for reading my novel of a reply and hopefully we can quickly identify where specifically the issues are coming from and the most efficient way of resolving them. Have a great rest of your day!
Cheers 🙂
Hey Krit,
Thank you for your purchase and welcome to the premium plugin support forums! Sorry to see you’re having 500 and 503 errors as of late. Before we proceed, can you send over your System Information as a private reply?
When you do get around to setting up the dev site, it’s highly recommended you clone your live site over and review the Testing for conflicts guide to ensure a theme or plugin is not the culprit.
When testing on either site, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.
To ensure I’m not missing anything, I quickly skimmed over our logged bug reports but am not finding anything relative to what you’ve described, so hopefully it’s a simple conflict which can get resolved quickly.
According to GoDaddy, they claim that a Javascript for the plugin is creating an internal loop.
Do you have any more information on this? Any details we can get on this will help confirm if there is indeed a script causing the internal loop. If I can tell you one thing after using our plugins on my own site and doing so on a shared hosting environment: this will be a constant struggle, but not only for our plugins. If it’s at all possible, I highly recommend looking into hosting your site(s) on Digitalocean and using WP-Rocket to cache your site.
There are plenty of guides out there to help get started building a great server in no time. It took me a few days, maybe a week to get everything built and my content transferred over. I’m not even close to being the most tech-savvy person in any room. So again, please look into Digitalocean as a potential option.
Please let me know what you find out and have a pleasant rest of your day. Thanks again for choosing our products!
Cheers 🙂
