Getting Error 503 and 500 with plugin after recent WP updates

[Mark]

Hello,

With the recent 4.7.2 updates from WP, the Events Calendar and Events Calendar Pro would cause the server to crash. According to GoDaddy, they claim that a Javascript for the plugin is creating an internal loop. Once I deactivated the plugin manually via FTP, the site comes back up.

FYI, we modified the default template to have the look and feel of our client website. I tried deleting the plugin and did a clean install, create an event and then got the 503 error. I have to deactivate and uninstall the plugin because we do not have a development environment setup and so every modifications I made is on the production server. Can you please let me know what the cause of this might be? If you need me to do certain things to provide you with error logs please advise on how to go about that.

Is there a way for me to post the system information below without making it private? An email I can send to perhaps?

Sincerely,

Krit Dolsophon

[Mark]

This reply is private.

[Hunter]

Hey Krit,

Thank you for your purchase and welcome to the premium plugin support forums! Sorry to see you’re having 500 and 503 errors as of late. Before we proceed, can you send over your System Information as a private reply?

When you do get around to setting up the dev site, it’s highly recommended you clone your live site over and review the Testing for conflicts guide to ensure a theme or plugin is not the culprit.

When testing on either site, please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

To ensure I’m not missing anything, I quickly skimmed over our logged bug reports but am not finding anything relative to what you’ve described, so hopefully it’s a simple conflict which can get resolved quickly.

According to GoDaddy, they claim that a Javascript for the plugin is creating an internal loop.

Do you have any more information on this? Any details we can get on this will help confirm if there is indeed a script causing the internal loop. If I can tell you one thing after using our plugins on my own site and doing so on a shared hosting environment: this will be a constant struggle, but not only for our plugins. If it’s at all possible, I highly recommend looking into hosting your site(s) on Digitalocean and using WP-Rocket to cache your site.

There are plenty of guides out there to help get started building a great server in no time. It took me a few days, maybe a week to get everything built and my content transferred over. I’m not even close to being the most tech-savvy person in any room. So again, please look into Digitalocean as a potential option.

Please let me know what you find out and have a pleasant rest of your day. Thanks again for choosing our products!

Cheers 🙂

[Mark]

This reply is private.

[Hunter]

Welcome back,

Thanks for resending the System Information over. We have a logged bug affecting customers on GoDaddy Managed Hosting using Event Tickets and Event Tickets Plus, but nothing relative to TEC and/or PRO.

Have you searched in our forums for 500 and 503 errors? It would also be helpful if you can provide any specific errors, especially those on your server’s error log. Without being able to reproduce the behavior on my site and not having more information to work with, I am a little limited at the moment.

Please keep me updated and take care 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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