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Good afternoon Erik,
That’s awesome!
Congratulations on tweaking the code to your liking.Please come back to the forum if you have any other question.
Have a good week-end,
Geoff B.
You are very welcome and please come back anytime you have questions.
Have a good week-end,
Geoff B.
You are very welcome Keith,
I will let you know as soon as there is an update and once again thank you for your understanding.
Geoff B.
Good evening Habib and welcome to the Events Calendar forum!
Thank you for your interest in our products and we’ll be glad to answer your questions.
The one thing I want to ask about is whether we can restrict the venue’s availability to certain time-slots and days? Some fields are only available on Wednesdays for example, so is there a way that can be achieved through this product?
Unfortunately, that feature does not come built-in to our plugin (booking a venue). It could probably be accomplished with some template customization.
You might want to read our Themer’s guide to get a sense of how that works.
As an alternative, you could use tickets to book a venue. It wouldn’t be perfect, but it would allow you to limit the availability (1 ticket per time slot / per venue).
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Martha and welcome back!
Thank you for reaching out to us. We are sorry to hear about the issues you have encountered with the Community Events submissions.
We will gladly try to assist you on this topic.When a submission is made with a picture attached, the email notification sends the image ID as the name of the event, and the date/time is the date/time that I submitted the event instead of the event time, and the other fields are blank.
Thank you for bringing this to our attention. The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.We apologize for the inconvenience this is causing.
I can’t seem to fully delete the test event that I created with a picture. I put it in the trash and then emptied my trash folder. Now the event is still showing in the calendar photo view list of all events, and when I click through for recurring events, it shows them, but when you try to click to find out more about the event, you get an error message. Can I use phpmyadmin to remove this event?
This is still part of the bug unfortunately.
I would advise to make a backup of your DB first, but yes, using PHPmyadmin would be a good temporary solution for now.But hearing that you already tried that and it did not produce the expected results, could you please provide us with your system information in a private reply ?
@ansommer and @neumarkt4you , we are sorry to hear this bug has been impacting both of you as well.
As I told Martha this bug will be fixed as part of our next Community Maintenace Release.However, to ensure you get personalized service and are informed as soon as the bug is fixed, I would suggest to open your own support thread.
Thank you for your understanding.
Have a great day!
Geoff B.
Hello again Timothy!
I just got to your support request.
Thank you for handing it in in spite of the tight deadlines you had.
I also want to reiterate you are always welcome back anytime.
Have a great day!
Geoff B.
Hello again Per,
Hmmm I’m actually surprised that this did not work for you.
If you don’t mind, I have a couple of suggestions for you:
- Could you deactivate TinyMCE advanced and revert back to Twenty Fifteen temporarily and tell me if the issue persists ?
- Could you hand me a copy of your Norwegian po/mo files for Events Tickets Plus (probably through Dropbox in a private reply) ?
- Can you tell me if you have any template overrides/customization (by having a tribe-events folder in your Child Theme) ?
Have a great day!
Geoff B.
Good afternoon Radio Dano,
Congratulations on finding the culprit.
It is the first time I hear about this conflict, but I will gladly add it to our knowledge base so that other users can benefit from it.Also, do I need to do something to let the Plugin know that I’m PRO now? Do I reinstall a PRO version of the plugin or something?
Actually, yes you do.
You need to walk over to your account page on this site and download the separate the Events Calendar Pro premium plugin.
Once that is done, you can head to the Events -> Settings -> License page and enter your Pro license to make sure you get all of the updates you are entitled to.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Emma,
Thank you for your answer and trying the suggested solutions.
Everything looks good on the system information side.By the looks of it, I am thinking there might some kind of conflict going on, most likely with your WordPress theme.
In fact, upon looking at your site, I am getting an error message in the Google Chrome Console:Uncaught SyntaxError: Unexpected token etheme.js:1043
http://www.thecookshelf.co.uk.gridhosted.co.uk/wp-content/themes/legenda/js/etheme.js?ver=4.4.2
With that in mind, could you please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Hang in there and have a great day!
Geoff B.
Good afternoon Matt,
Thank you for the screenshot.
First let me apologize for what I said earlier about RSVP tickets and clarify what is going on. Totally my bad.
It turns out that RSVP tickets to do not generate true ticket items in the same way that Events Tickets Plus does (with WooCommerce, EDD, etc..).
But…. it does share the same GUI and large parts of the same code.This is why certain things like the bold hyperlink might not seem to make any sense for the RSVP ticket.
In this specific case, the links leads “nowhere” because there is no true ticket object (e-commerce order) to link to.In other words, it is “normal” behaviour for RSVP tickets contrary to what I said earlier.
That being said, I will pass the suggestion along to reconsider making this an hyperlink for RSVP tickets.Let me know if that helps.
Have a great day!
Geoff B.
Good evening Dave,
I am sorry to hear that you did not have success removing the archive title from there.
That being said, yes I know about the Say What plugin and I think it’s awesome.
You can give it a shot, but I’m doubtful that it will help.On the other hand, you have perfectly identified the piece of code that is responsible for returning “Archive” at the top of your page.
All you would need is to add a condition in there when a tribe page is detected so that it returns the title of the page.Very similar to elseif ( is_page() ) {$title = get_the_title();}
Let me know if that helps or if you need further assistance.
Have a great day!
Geoff B.
Good evening Amin,
I am sorry to hear that these efforts did not yield more success on your end 🙁
At this point, based on our support policy we are out of options unfortunately.
What seems to be certain is that the answer resides in your functions.php file or in a call being made from that file.I know it’s not fun, but if I were you, I would literally try to remove one function at a time in that file and test the site until I find the culprit.
Event if it looks like it’s unrelated.Is there anything else I can help you with ?
Have a great day!
Geoff B.
Good evening Maximiliano,
Thank you for all the answers. It is very helpful in getting closer to a solution.
What is happening is due to a particularly unlucky combination of things:
- The Events Calendar: Venue/Organizer Shortcodes plugin is not supported and at this point, breaks your website. I recommend deactivating it for good. Furthermore, since the data was being saved in 2 separate places this most likely means there has been some event data corruption/conflict between the 2 events menus.
- There is obviously a WordPress theme conflict with our plugins. I suspect this is caused by the content of the tribe-events folder in your theme and possibly in the functions.php of your theme. The presence of that folder means that some template customizations were done and it seems like they would need updating to work properly with the latest versions of our plugins. You might want to read our Themer’s guide to get a sense of how that works. If you purchased that theme as is, I would suggest contacting the author of that theme to get an update on these customizations. If that’s not possible, I would recommend removing the folder from there temporarily (as well as removing any events calendar function call from functions.php). Just make sure you have a backup before you do.
The menu issue should disappear once you get rid of the customization or get it updated.
The countdown issue is most likely caused by the corrupted data between the 2 ways of handling events.
After you deactivate the broken plugin, I would try re-saving every single event in the remaining Events menu.Hopefully that will fix it. If it doesn’t we’ll have to take additional steps on cleaning your data.
The admin bar not displaying bug is completely separate and should be easier to solve.
Can you tell me if the admin bar is missing from the front-end or from your WordPress backend ?Have a great day!
Geoff B.
Good evening James,
This is awesome! I am glad my hunch paid off for you, but more importantly, I’m happy that it all works again.
Kudos on fixing it.
You are always welcome back here if there is anything.
Have a great day!
Geoff B.
Good evening Ginette,
I am glad all is resolved on your end.
You’ll be glad to know that normally this does not happen. I am not sure exactly what happened in your case, so it’s hard to pinpoint the cause.But to be safe, I highly recommend making a backup of your wp-content/plugins folder and of your database prior to any upgrade.
In fact, having a backup solution can be a real life saver. That way if anything goes wrong, you can always restore your site using your backup.Other users like to have a test website where they can test the upgrades prior to making them on the real website.
It’s really a matter of personal preference at that point.
In any case, you can also bookmark my answer. If you follow these steps, you should be able to get your plugin back if it disappears again.
Have a great day and you are always welcome back here if you need us!
Geoff B.
