Cannot edit RSVP ticket

[Matt]

I am Events Calendar Pro customer but have question on free Events Tickets RSVP addon — I’m not sure where to post. Please advise where best to post future questions on same subject.

My goal is to be able to modify name and/or email address associated with an RSVP ticket as an Administrator. If it’s not possible, then this is a feature request.

(One scenario is that John reserves two tickets under his name/email. I know from conversation that the second ticket is for his friend Mary. I want to put her name/email onto the second ticket, so when Mary calls my organization and asks for reservation saying “maybe John already reserved for me, can you check?” we can answer her, or if Mary shows up separately from John during check-in then her name too is on the guest list.)

After RSVP tickets have been issued, in the “attendees” list on the WP admin panel, the left-hand column is “Order #” for example “4670” in bold. It is a clickable link, for example on my trident.gallery site to “http://trident.gallery/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=1354”. Every ticket links to the same link, which results in reloading the same screen I’m on anyway. So I’m confused about the purpose of this link — this would naturally be a link to editing the particular ticket.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.
We will gladly try to answer all of your questions on this topic.

I am Events Calendar Pro customer but have question on free Events Tickets RSVP addon — I’m not sure where to post. Please advise where best to post future questions on same subject.

You can do so by selecting the Events Tickets Forum from the Forum dropdown, but it’s no big deal. We’ll gladly help you out wherever you post.

My goal is to be able to modify name and/or email address associated with an RSVP ticket as an Administrator. If it’s not possible, then this is a feature request.

I have good news for you!

It turns out this feature is actually underway as you can see from our User Voice forum. Unfortunately, I don’t have a release date for you, but stay tuned!

After RSVP tickets have been issued, in the “attendees” list on the WP admin panel, the left-hand column is “Order #” for example “4670” in bold. It is a clickable link, for example on my trident.gallery site to “http://trident.gallery/wp-admin/edit.php?post_type=tribe_events&page=tickets-attendees&event_id=1354”. Every ticket links to the same link, which results in reloading the same screen I’m on anyway. So I’m confused about the purpose of this link — this would naturally be a link to editing the particular ticket.

This is indeed an odd behaviour. It should normally link to the tickets just like you would think it would.

As a first troubleshooting step, could you please provide us with your system information in a private reply ?

Have a great day!

Geoff B.

[Geoff B.]

Sorry disregard my last request I was a bit too trigger happy 🙂 My bad.

Instead, could you please send a screenshot of the problematic screen to ensure we are talking about the same thing ?

Best regards,

Geoff B.

[Matt]

This reply is private.

[Geoff B.]

Good afternoon Matt,

Thank you for the screenshot.

First let me apologize for what I said earlier about RSVP tickets and clarify what is going on. Totally my bad.

It turns out that RSVP tickets to do not generate true ticket items in the same way that Events Tickets Plus does (with WooCommerce, EDD, etc..).
But…. it does share the same GUI and large parts of the same code.

This is why certain things like the bold hyperlink might not seem to make any sense for the RSVP ticket.
In this specific case, the links leads “nowhere” because there is no true ticket object (e-commerce order) to link to.

In other words, it is “normal” behaviour for RSVP tickets contrary to what I said earlier.
That being said, I will pass the suggestion along to reconsider making this an hyperlink for RSVP tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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