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Good evening Cheryl and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.If I buy Events Calendar Pro, can I categorize some events as private and non-viewable from anyone that does not have administrative access?
I believe you will be very interested by the following post on that very subject: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/
Basically, by using a plugin such as Members, you should be able to have complete control over who can view what (depending on their roles and capacities).
The Events Calendar Pro is an awesome add-on with tons of cool features, but you don’t actually need it to use the Members plugin.
If so, can I make printouts of the calendars both with and without private events showing?
I am not sure what you mean by printout exactly. Would you mind expanding on that topic ?
What I can tell you however, is that properly set, different users will see different events in the calendar (based on their user role and it’s capacities).
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Brad and welcome back!
Thank you for reaching out to us.
I would love to answer your questions.How can we add more details to the events rss?
The 2 best sources for doing that are:
- https://theeventscalendar.com/knowledgebase/events-rss-feed/
- https://theeventscalendar.com/knowledgebase/customize-rss-feed/
Let me know if that helps you to get started on the right track.
Have a great day!
Geoff B.
Good evening Victoria and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the struggles you are experiencing with the number of sales by tickets.
I would love to help you with this topic.we have an event every year – I changed the date of event so I could use everything the same this year as last year.
That must save you a lot of work. However, as you pointed out, reusing the same event, can have undesired results (such as the ever increasing ticket sales count).
Out of curiosity, have you considered using a third-party plugin such as the following one to achieve similar results without reusing the same event ? https://wordpress.org/plugins/duplicate-tec-event/
I would definitely suggest at least doing some quick tests with it to see if you like it.
I have deleted the orders, done everything I can think of to clear that so we can get an accurate number of tickets sold, to no avail. How do I clear that number so it will show an accurate count of tickets sold.
That’s a good question. I will have to follow-up on this for you with Dev.
If all else fails and you are comfortable using phpMyAdmin, after a backup and the ability to revert back to it, I am pretty sure it is possible to manually reset that counter.
Let me get back to you on this one.
Best regards,
Geoff B.
Good evening Adrian and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the error message you have been dealing with.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Make sure you paste the whole page alongside all the version numbers as this will help us fix the issue as fast as possible 🙂
Best regards,
Geoff B.
Good evening Suzanne and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the fact that you are unable to associate a Venue or an Organizer with an event.
I would love to help you with this topic as this is definitely not normal behaviour!As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
It sounds like there might be some type of conflict at play (but I won’t know for sure before getting the system information).
In the meantime, here is something I would recommend.
After a backup and preferably in a staging/dev environment or local clone install of your WordPress website, could you also please go through our testing for conflicts procedure and let us know what you find out ?
At the very least, it would be good to quickly and temporarily switch back to a default WordPress theme to see if the issue persists.
Best regards,
Geoff B.
Good evening Lynette,
Thank you for writing back and for the link.
I ran a little test with your child theme.
The snippet, as is, did not give me a parse error, but did not look good at all with your child theme.I added a little <div> and removed the last
tag.
Here's a copy of my modified functions.php file for your child theme: functions
Let me know if that helps.
Have a great day!Geoff B.
Good evening Heather,
Thank you for writing back and for all the extra very helpful information.
As a next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
I’m sorry my recommendations did not help you get your calendar to display.
Let’s answer your very good questions.I followed all of these steps, and I am still not seeing the calendar display. Perhaps I am not setting up these pages correctly?
Actually, the calendar “pages” are not pages at all from a technical standpoint.
As such, you don’t need to create a page for the calendar to display at http://michiganrunnergirl.com/events
The Events Calendar takes care of all of the URL handling magic behind it.In fact, if you create a page OR sub-pages with that URL, the calendar will not show (just like you have been experiencing).
This is because, in order to operate properly, the plugin needs to have complete exclusivity on the URLs found in Events -> Settings -> General (Events URL slug and Single event URL slug)
I am creating new pages, with /events being the parent
Based your description and your screenshots, I believe the issue described above might be at play.
If I understand this correctly, you are creating pages that share the same slug as the Events Calendar in this case (with /events being the parent).
This leaves you with a couple of options:
- Rename and change the slug OR delete any page where /events is the parent.
- Delete or Rename any page that has the /events slug.
- Change the URLs found in Events -> Settings -> General to something other than “events” and “event”. You will need to re-save your permalinks after.
One other quick thing: I even tried placing new content on the Events page (see below), published it, and still get the screen above saying there’s no content there. So something is definitely up…
Yes, I believe that this is the same issue detailed above.
Hang tight as we work together at fixing this.
Let me know how that goes.
Best regards,
Geoff B.Good evening Pau,
Thank you for writing back and for providing a link to your site.
I went ahead and tried to view the site on an iPad to get a better sense of what you are describing.
I believe you are referring to the portrait view.
If that is the case, here is what I would recommend:
Add @media argument in your CSS file to make a custom rule that would only apply to the iPad portrait view
@media only screen
and (min-device-width : 768px)
and (max-device-width : 1024px)
and (orientation : portrait) { /* STYLES GO HERE */ }Add in a specific CSS rule to target your Mini-Calendar widget
#sidebar .tribe_mini_calendar_widget {
width: 62% !important;
}Let me know if that helps.
Have a great day!
Geoff B.
Good evening Paulette,
Thank you for writing back.
I am super stoked that rolling back to the previous version worked for you!
Thank you also for the system information. However, it seems to cutoff after the letter “B” (I would actually need the whole list).
Could you please send that again so that I can investigate what could have gone wrong with the update ?
Also, could you tell me if the cache was turned on when you attempted the upgrade ?
Best regards,
Geoff B.
Good evening Mary Ann,
Thank you for writing back.
Good news is I already solved my #1, the recurring events issue.
Thanks for showing me how to remove the events bar.Awesome! I’m glad you were able to figure these 2 things out.
About my sidebar issue. Your fix works for the individual event pages only. It doesn’t change the main events page. (Another reason it would be good if that were a “real” page.)
I absolutely agree with you. It will all be better once we expand our shortcodes.
The good news is that in the meantime there are a few viable options available (although there are not built-in).One idea, by looking at your website, would be to tweak your theme’s archive.php file to add a conditional.
By adding an IF in that file to include a chosen sidebar when the archive post-type is “post-type-archive-tribe_events”, you could achieve exactly what you are looking for.
That being said, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.As an alternative, you could hire one of our recommended customizers to do the customization for you.
The shortcode I think you’re recommendomg works for widgets. I use it on the home page of my site and get a simple listing. But it is not the same as the excerpt results I get from the option here: Settings > Display > Enable event views > List
You are right, you can use shortcodes in widgets.
But you can also use them in content or text areas of any page.The advanced list widget, comes pretty close to reproducing the same layout as you might get from the actual list view.
The good news is that, if you want to, you could totally have it replicate what the full list view is doing.
That can be achieve through a template override. You might want to read our Themer’s guide to get a sense of how that works.
Let me know if that helps.
Have a great day!
Geoff B.
Thank you for the WordPress theme files.
I was able to install the theme and add the snippet in your theme’s functions.php on my install.
The good news is that it works as expected!
Here’s a copy of my modified functions.php file if it can help: functionsIn case there are any issues, you can always revert back to the default version of the functions.php file.
Let me know if that helps.
Have a great day!
Geoff B.
Good afternoon Gene,
Thank you for taking the time to reply and share your view on this in a transparent manner.
This helps us improve in many ways, including how we deliver support, feature requests and bug fixes.I am sorry if I miscommunicated what I was trying to say.
The “My list” feature is intended and designed for the person submitting events and not for the calendar manager.
As such, and after review of this thread with the head of support, this is not an oversight.
The plugin does behave in the way it was designed to.As stated before, I do believe you are bringing some excellent suggestions on how to expand what it could be used for (in this case the calendar manager). In fact, I can totally see how this feature would be useful and awesome.
The User Voice feature request will help with that because it lets other people weigh in and consider these ideas.
As per your last point, I am truly sorry you feel that the level of support provided on that specific topic does not meet your expectations.
Thee scope of our premium support is mostly to get our customers started on the right track and to help them in case of issues with intended functionalities. We unfortunately do not provide complete support for customization.
You can read more about this here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/
As it stands, your best options for now are:
- Using the WordPress backend (as was intended for calendar admins). But I understand you are not interested in that.
- Create a template override using our themer’s guide as a starting point (as per my previous reply).
- Hire one of our recommended customizers to do the customization for you.
Best regards,
Geoff B.
Good afternoon Daniel and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the organizer field no longer being required on your site.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
I tried to reproduce the issue by adding the exact same snippet on my install (with the twenty-fifteen theme).
I then tried submitting an event without an organizer and received the following validation message “Organizer is required”.Is that what you are getting as well on your end ? If not, could you shed some light (or perhaps share a link to your “Submit an Event” page for your site) on what the experience looks like on your end ?
Best regards,
Geoff B.
Good afternoon Robbie,
Thank you for writing back.
Yes, it is very possible that there is a conflict with that specific plugin. But I would still recommend testing all of them to be extra sure.I am not sure exactly which file they have modified (there are a few tickets.php), but I am guessing that you are interested in the one found in /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
The good news is that you can grab a copy of these original files on your downloads page: https://theeventscalendar.com/my-account/downloads/
Here is another attempt at the image: https://theeventscalendar.com/content/uploads/2016/06/pattern.jpg
Actually the pattern attribute having no value will not impact IE or Safari (which is why these 2 work great).
Let me know if that helps.
Have a great day!
Geoff B.
