Venue/Organizer

[suzannegoodwin]

Why in God’s name can I not associate a Venue or an Organizer with an event???????

[Geoff B.]

Good evening Suzanne and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the fact that you are unable to associate a Venue or an Organizer with an event.
I would love to help you with this topic as this is definitely not normal behaviour!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

It sounds like there might be some type of conflict at play (but I won’t know for sure before getting the system information).

In the meantime, here is something I would recommend.

After a backup and preferably in a staging/dev environment or local clone install of your WordPress website, could you also please go through our testing for conflicts procedure and let us know what you find out ?

At the very least, it would be good to quickly and temporarily switch back to a default WordPress theme to see if the issue persists.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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