[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Jens,

I’m super stoked that my answer helped you out and that you managed to change the language on your install.
Kudos!

If you want to contribute to our translations or get the latest versions of the translations files, I would recommend going here: http://translations.theeventscalendar.com/projects

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Joanna,

Let me know when you do get a chance to tackle the phpMyAdmin solution.
As suggested before, make sure you do a complete database backup (and that you are able to restore it if necessary) before touching anything.

All we want is for events to appear on the date the user has selected instead of the date a user has selected PLUS every other date that falls outside of this in the future.

 

I see what you mean. You are correct.
The default behaviour is to return all events starting at that date.

The good news however is that you could probably correct that through a snippet such as the one found here: https://theeventscalendar.com/support/forums/topic/limit-search/#post-989942

You can read all about it here: https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

If that’s a bit outside your comfort zone, you might want to read our Themer’s guide to get a sense of how customizations work.

As an alternative, you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Kieran and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the notifications emails not being received by 2 out of 3 of your recipients.
I would love to help you with this topic.

The only odd thing about the emails is that they stretch over two lines as they are long email addressed.

That’s OK, as long as you make sure you hit the “enter” key after each to start a new line (which separates email addresses).

Using other separators (such as “;” or “,”) will not work.

It is also possible that the other 2 recipients could be blocking the email. The reason for that is because, by default, the notifications are being sent by WPmail ([email protected]).

You could probably test that out by configuring, testing and using a plugin such as https://wordpress.org/plugins/easy-wp-smtp/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Lynnette and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for the system information.

We are sorry to hear about the parse error.
I would love to help you with this topic.

Would you mind sending me a copy of your Avada theme child in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

As for the second part of what you are trying to do, you might be interested in the following snippet: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Best regards,

Geoff B.

[Geoff B.]

Good evening Heather and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your struggles in displaying the calendar simply.
I would love to help you on this topic.

Simply put, with your exact combination of plugins, here are your options for displaying the calendar:

• In your WordPress menu, add a custom link to your main calendar page (by default http://www.michiganrunnergirl.com/events). You can tweak that URL in Events -> Settings -> General
• You will also need to add a custom link (which already seems to be the case) to the Submit Event page (by default http://www.michiganrunnergirl.com/events/community/add)
• You will also probably want a custom link to the view page (by default: http://www.michiganrunnergirl.com/events/community/list)
• You can change these last 2 URLs by going to Events -> Settings -> Community > General
• You can also display certain calendar elements using widgets

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Daniel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the layout being broken after the update.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

The first thing you should do, before trying anything else, is a backup of your Database.

Secondly, would you mind going to Events -> Settings -> Display and trying different settings for Events template to see if that helps.

You could also:

1. Try rolling back to the previous versions of our plugins
2. Hand me a copy of the complete list of CSS rules that are no longer working so that I can investigate

Hang tight has we investigate the cause of this issue.

Best regards,

Geoff B.

[Geoff B.]

Good evening Brandon,

Wow! I am super impressed and stoked!

Kudos on finding out what was going on and how to fix it.

I will relay this valuable finding to our Dev team to see if we can tweak things to avoid such issues for our customers moving forward.
Thank you for bringing that to our attention, it’s truly appreciated.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

 

[Geoff B.]

Good evening Shelley,

Thank you for providing back and providing very valuable information.

I believe there might be several unfortunate issues happening at once here.
I would love to clarify and help solve each of these.

There is currently a know bug for that will be addressed in the next maintenance release.
Some of our customers, are not able to save settings properly.

This is why you are probably unable to remove the api key.

I have a workaround for that specific bug that involves being comfortable using phpMyAdmin.
Let me know if you would be interested in that ?

As for the Google Maps specific issue, it’s 2 folded:

1. Some web hosts have a shared Google API key built-in. But that API typically has a fixed limit of allowed API calls per month. Once it runs out, the maps will be out for everybody sharing that API key on that web hosts servers. I can’t guarantee for sure that this is the case of your web host, but you can usually ask them if that’s the case and if they have workarounds.
2. The API key you are using seems to be missing a URL authorization at Google’s level. I would recommend contacting them or simply looking up their API doc. This way you should be able to find out how to get your site’s URL authorized to use that API key.

Furthermore, you are absolutely right, flushing your Varnish cache every step of the way will certainly help to get things running again.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Paulette and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the update resulting in your website crashing.
I would love to help you with this topic so that we can restore your customers’ ability to buy tickets.

perhaps to begin with my providing a link to a previous version of both tickets & plus

You are right, this is the fastest way to get things working again.

• You will find the previous version of Event Tickets Plus on your download page.
• You can find the previous version Event Tickets here: https://wordpress.org/plugins/event-tickets/developers/

In case you need to:

• You will find the previous version of the Events Calendar Pro on your download page.
• You can find the previous version the Events Calendar here: https://wordpress.org/plugins/the-events-calendar/developers/

Before you do anything, I highly recommend a database backup (if you haven’t done so already) and the ability to restore that backup if necessary.

As a first troubleshooting step, when you get a chance, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good evening Jill and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the loss of the changes you had already made.
I would love to help you with this topic.

I didn’t create a child theme or anything, which is probably why those changes I made are no longer showing up…

I believe that the code you are referring to is https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

You are absolutely right, since this snippet is added to your theme’s functions.php, anytime you upgrade the theme, the changes will be lost.

The good news is that there are several plugins and tutorials out there to create a child theme for your WordPress theme which should put an end to this once and for all.

I’m also having a heck of a time just trying to get my calendar to show up on my home page. The shortcode isn’t working. I see it when I go to test.harmonypresents.com/events

Hmmm, this is rather curious. It looks like your WordPress template is not supporting the shortcode in a normal page for some reason.

Would you mind:

1. Trying the shortcode in a text widget
2. Telling me if you entered the shortcode while in “Visual” or in “Text” editor mode on your page ?
3. Temporarily reverting back to a default WordPress theme such as twenty-fifteen to see if the issue persists ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Mary Ann and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing with our plugin.
I would love to help you with these questions.

1) I cannot get recurring events to appear on my site. In addition, when I try to un-check “Recurring event instances” in the settings, the check re-appears when I save settings. In fact, the same thing happens every time I try to change anything in “general settings.” It reverts to the default settings.

Would you mind giving me an example of an event that is supposed to be recurring (front-end URL) ? Could you also send me a screenshot of the Edit Event page for that event so that I can take a look at it (in a private reply).

Also, there is currently a known bug impacting many of our users (a fix should be out soon and you will be informed) where they are unable to save their settings properly in Events > Settings. I want to apologize for the inconvenience this is causing.

In the meantime, I do have a fairly involved workaround that involves using phpMyAdmin (only for users comfortable with that). It’s not perfect, but it allows you to change your settings at least once. Let me know if you are interested.

2) See attached screenshot. I don’t want this to appear. How can I remove it?

Head over to Events -> Settings -> Display and check the Disable the Event Search Bar checkbox.

3) I would like my “Events” page to also show one of the sidebars I have created for my site. (And I’d also like the ability to name the page anything I want.) But there seems to be no way to do this if I want to display an events list on that page.

Great news, you can change the page template used to display the Events page. Provided you have a page template that includes the proper sidebar, this should work.

You can do that by heading over to Events -> Settings -> Display and changing the option in Events template

As per your request of naming the page anything you want, there are a couple of caveats/observations around that:

1. Currently the Events page is actually not a real page, so there are limitations on what you can do.
2. You can control the URL of that “page” via Events -> Settings -> General (Events URL slug), but it’s important that there is actually no real page that has that exact same URL.
3. We are working on expanding our shortcodes to be able to embed the full calendar on any page of your choice. Hang tight, this should part of our next feature releases (starting in late summer / early fall).
4. In the meantime, you can actually display the list view via our awesome shortcodes: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Pau and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar widget looking too big on your install.
I would love to help you with this topic.

I am unable to view your current website, but based on your system info, I believe that you are using a Divi child theme.
If that is the case, what is going on is that one of Divi’s CSS rules is overriding one of the calendar’s CSS rules.

You might want to try adding this:

.tribe-mini-calendar th {padding: 0px !important}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Jens and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your WordPress installation getting confused between languages.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

To make a long story short, here are a couple of ideas:

• The wp-config setting has been deprecated since WordPress 4.x (https://codex.wordpress.org/Installing_WordPress_in_Your_Language), so that won’t help 🙁
• I believe you would be better off by not tweaking the language setting directly in wp_options, but by using Settings > General > Site Language instead.

But the wordpress setting cannot be changed from the “English (US)” by saving in other language

You have not specified why the settings cannot be changed or what happens, but I am pretty sure that the issue here stems from trying to force the language by tempering with the wp_options table.

Simply put, after a database backup (and provided you are able to revert back to that backup), I believe you will need to remove that entry and/or repair to be able to use WordPress’s backend setting.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hello again,

Thank you for your answer. If the file is too large, could you please use something such as a DropBox, Google Drive link ?

Best regards,

Geoff B.

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