Email addresses to be notified not all working

[Kieran McMutrie]

Hi,

I’ve set up 3 emails address to be notified when a community event is created but only one of them is getting the emails. The other two aren’t getting them. I know they are able to accept emails from my site as they get the order emails

The only odd thing about the emails is that they stretch over two lines as they are long email addressed. Do I need to add anything such as a “;” to separate the email addresses out. I’ve tried a “;” and “,” but it’s not working.

Kind Regards
Kieran

[Geoff B.]

Good evening Kieran and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the notifications emails not being received by 2 out of 3 of your recipients.
I would love to help you with this topic.

The only odd thing about the emails is that they stretch over two lines as they are long email addressed.

That’s OK, as long as you make sure you hit the “enter” key after each to start a new line (which separates email addresses).

Using other separators (such as “;” or “,”) will not work.

It is also possible that the other 2 recipients could be blocking the email. The reason for that is because, by default, the notifications are being sent by WPmail ([email protected]).

You could probably test that out by configuring, testing and using a plugin such as https://wordpress.org/plugins/easy-wp-smtp/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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