Reordering elements in event page

[Jill Carletti]

Hi,
This is really frustrating, because I had this working just about a week ago and then I updated something and lost the changes.
I just want to reorder the elements on my ticketing page. I’d like for the tickets to appear just below the text description and above the venue/host details. Please see –> http://test.harmonypresents.com/event/burning-bridget-cleary/

I clearly remember deleting a “/” in some php code and I swear the file was called singleevent or singlepost and I can’t find it anywhere. I didn’t create a child theme or anything, which is probably why those changes I made are no longer showing up…

Also, on another topic…

I’m also having a heck of a time just trying to get my calendar to show up on my home page. The shortcode isn’t working. I see it when I go to test.harmonypresents.com/events

Please help 🙁

Jill

[Geoff B.]

Good evening Jill and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the loss of the changes you had already made.
I would love to help you with this topic.

I didn’t create a child theme or anything, which is probably why those changes I made are no longer showing up…

I believe that the code you are referring to is https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

You are absolutely right, since this snippet is added to your theme’s functions.php, anytime you upgrade the theme, the changes will be lost.

The good news is that there are several plugins and tutorials out there to create a child theme for your WordPress theme which should put an end to this once and for all.

I’m also having a heck of a time just trying to get my calendar to show up on my home page. The shortcode isn’t working. I see it when I go to test.harmonypresents.com/events

Hmmm, this is rather curious. It looks like your WordPress template is not supporting the shortcode in a normal page for some reason.

Would you mind:

1. Trying the shortcode in a text widget
2. Telling me if you entered the shortcode while in “Visual” or in “Text” editor mode on your page ?
3. Temporarily reverting back to a default WordPress theme such as twenty-fifteen to see if the issue persists ?

Best regards,

Geoff B.

[Jill Carletti]

I changed the theme to 2016 – i also have the code in the text editor, not the visual editor.
Problem still persisting… 🙁

What child theme plugin do you recommend?
Can you take another look at:

test.harmonypresents.com

[Geoff B.]

Good afternoon Jill,

Thank you for writing back.

I’m sorry that the problem persists even with a default WordPress theme such as twenty-sixteen.
This is very strange.

At this point, the next logical step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if there are any conflicts with other plugins at play.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

As for a recommendation for a child theme plugin, I really like: https://wordpress.org/plugins/child-theme-configurator/ (but that’s just a personal preference)

Let me know how that goes.

Best regards,
Geoff B.

[Jill Carletti]

This reply is private.

[Geoff B.]

Good afternoon Jill,

Thank you for your detailed answer, for the files and for running those tests.

I think I found out what the issue is with your shortcode (thanks to your screenshot). By the looks of your system information, I believe you are missing the following third-party plugin: https://wordpress.org/plugins/the-events-calendar-shortcode/ or at the very least, it’s not activated.

Would you mind giving this a shot ?

Let me know how that goes.

Best regards,
Geoff B.

[Jill Carletti]

Yes, that’s all it was – Figured it was probably something easy. Thank you.
Can I style the list? I’d love to make each “ecs-event” class 1/3 the width of the container so it’s somewhat similar to the front page of http://www.harmonypresents.com.. Can I make those changes somewhere?
Jill

[Geoff B.]

Good evening Jill,

I’m super stoked that this worked for you!

Can I style the list? I’d love to make each “ecs-event” class 1/3 the width of the container so it’s somewhat similar to the front page of http://www.harmonypresents.com.. Can I make those changes somewhere?

Absolutely. You will need to style the ecs-event class. Here’s a rough idea of what you could start with.

.ecs-event {
display: inline-block;
width: 30%;
float: left;
margin-right: 1%;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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