[Geoff B.]

Good evening Alex and welcome to the Events Calendar forum!

As a side note, in order to receive the best support possible, I would recommend using the premium support forums (in your case Event Tickets Plus): https://theeventscalendar.com/support/post/ in the future.

As a first step, could you please provide us with your complete system information using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

The downside of using the Pre-sales forum is that this information cannot be posted in a private reply.

Could you at the very least tell me which e-commerce plug-in you are using?

Secondly, just to clarify, when you say the email that you receive when the tickets are purchased, are you talking from the viewpoint of a client or from the viewpoint of a WordPress administrator?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Murray,

I am glad that this was helpful to you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

As it turns out, I received the following snippet: https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488

Can you give this a try? And let us know how that goes?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Alexander and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the translations not working properly for you on your website.
I would love to help you with this topic.

Could you tell me which language you are using?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Normally the translations, should work for everything including the URLs. So it’s a simple matter of finding out why that is not the case on your install.
I suspect that the issue is that your language’s translation files are not fully updated.

Finally, could you tell me where you store your language files? Under the / WP– Content/ languages / folder? In our plug-ins lang folder?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Peter,

Thank you for writing back.

I have a couple of follow-up questions for you:

1. When you say they are gone, do you mean that they are replaced by a different file?
2. Are you using a caching plug-in?
3. Can you tell me the exact path you are putting your language files in under the /wp-content/languages/ folder ?
4. What happens if you remove your language files under the /lang/ folder of our plugin?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Andrew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you’ve been experiencing with your Google maps API daily query limit.
I would love to help you with this topic.

As my colleague Cliff suggest in the following link, you might want to try these tools: https://theeventscalendar.com/support/forums/topic/the-google-maps-api-daily-query-limit/#post-1149617

I believe what is going on is that different parts of our code use different APIs. In fact there is a bug ticket opened to address that very issue.

Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

In the meantime, I will ask to see if it is possible to get a snippet to address that.
You might also want to check with your web host to see if it is possible to increase your APIs daily limit for now.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Dimitri and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 message you have been experiencing while using RSVP tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, Could you send me a screenshot of your edit ticket button ?

Finally, can you tell me if you changed the tickets type from WooCommerce to RSVP?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Helder and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

To make tickets visible in the WooCommerce shop, you need to change their Catalog Visibility setting manually.
You can see this setting when you go directly in the WooCommerce product.

Should you prefer this to be the case by default for any newly created ticket, you can add the following snippet to your theme’s functions.php : https://theeventscalendar.com/support/forums/topic/should-event-tickets-also-show-up-on-woocommerce-shop-page/#post-1062143

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Stephanie,

I am sorry to hear this solution created a new issue.

To answer your question, you can tweak these templates to your liking. You might want to read our Themer’s guide to get a sense of how that works.
I would recommend paying attention to the excerpt about this very topic in point 1 of that page.

What might be an alternate solution would be to do a template customization of the Default Events template and ensure you include the code that handles the logo from Divi in it.

Additionally, you could use a snippet such as the one my colleague Brook has provided here: https://theeventscalendar.com/support/forums/topic/custom-template-for-different-events/#post-1007359

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Brooks and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the events calendar page being blank on your install. Yikes!
I would love to help you with this topic.

I took a look at your website and all the views, including http://paddysirishpub.com/events/month/ seem to be working now.
Did you change anything since you originally wrote ?

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon Jeff,

Yikes, that’s not good.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive – in private reply) so that I can run some tests on my end ? I can’t promise you anything, but I would absolutely like to take a look to see if we cannot come up with a quick fix for this.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates you might have made.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Kathrine,

I’m super stoked that this now works like a charm for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Mr. Peri and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the extra ticket fields not showing up on your client’s site.
I would love to help you with this topic.

The first obstacle, is that I am denied access to this site with the following message “Your access to this site has been limited”.
Would it be possible to gain access to take a look ?

That being said, based on your description of the issue and on the second issue, it sounds like there might be a conflict at play here.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Gunnar and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

The short answer to your question is yes. It is possible to customize what results are returned by the tribe-bar-search.
In order to do that, you will need to do a bit of template customization.

You might want to read our Themer’s guide to get a sense of how that works.

As you might know, Venues are actually a different post type.
Using our built-in venue related functions should enable you to achieve what you are looking for.

If that is slightly outside of your comfort zone, you could hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Greg,

OK last of my well overdue replies for tonight.

As it stands, the slug translation of custom taxonomies (event category) has, much to my disappointment (and everybody involved in this topic), not been fixed by the pull request the good folks from WPML released on Friday.

It is the only important bug left that has no current acceptable workaround. I am bringing this up in tomorrow afternoon’s team meeting because I would very much like to have one for you and your client.

I will report on this tomorrow evening.
I am, once again, extremely saddened by the fact that this remains in spite of what we have been promised.

Regards,

Geoff B.

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