How can I disable the automatic email I receive when I purchase tickets?

[Alex]

I need to disable the automatic email I receive when tickets are purchased that shows QR code etc.

I already purchased the plugin.

Thanks

[Geoff B.]

Good evening Alex and welcome to the Events Calendar forum!

As a side note, in order to receive the best support possible, I would recommend using the premium support forums (in your case Event Tickets Plus): https://theeventscalendar.com/support/post/ in the future.

As a first step, could you please provide us with your complete system information using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

The downside of using the Pre-sales forum is that this information cannot be posted in a private reply.

Could you at the very least tell me which e-commerce plug-in you are using?

Secondly, just to clarify, when you say the email that you receive when the tickets are purchased, are you talking from the viewpoint of a client or from the viewpoint of a WordPress administrator?

Best regards,

Geoff B.

 

[Alex]

hey,

Can i email you in private?

[Alex]

i need to disable this email:

https://nimbus.everhelper.me/client/notes/share/591170/mkngs21cobluhzofubz8

I’m receiving it as the end-user.

thanks

[Alex]

Hello,

Were you able to look into this?

Thanks

[Geoff B.]

Good evening Alex,

Thank you for writing back.

Unfortunately, we do not offer support via email. However, I was still able to find code snippet that you can add to your theme’s functions.php: https://gist.github.com/GeoffEW/67488cc3d5dda12a9e252e16e39191f4

Simply make sure that you do not paste the opening PHP tag.

Normally, that should results in the tickets email not being sent.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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