Add to Cart gives 500 error

[Kathrine Fraser]

Hi,

When I click add to cart, I get a 500 error. However, if I go directly to cart, the page displays fine.

All plugins are up to date.
I deactivated all plugins except Event Calendar, Event Tickets, Event Tickets Plus and Woocommerce.
I changed the theme to Twenty Fourteen.
No luck.

Could you please check for me why this is happening?
It was working fine last week when we did some test purchases.

Thanks

[Kathrine Fraser]

This appears to only be happening with Chrome. I just tested with Firefox and IE and they are going to Cart fine…

[Geoff B.]

Good evening Catherine and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error 500 message you are getting after clicking on “Add to cart”.
I would love to help you with this topic.

I have tried reproducing this issue on Chrome while using both a Mac and a PC and I was not able to unfortunately.
Is it possible you have changed anything since you posted this question ?

Secondly, could you tell me which version of Chrome and Windows you are using ?

Best regards,

Geoff B.

[Kathrine Fraser]

Thanks Geoff,
Not sure what the cause was, but this does appears to have resolved itself.
Thanks for your time
~Kathrine

[Geoff B.]

Good afternoon Kathrine,

I’m super stoked that this now works like a charm for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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