error 500 with RSVP : Access to undeclared static property: Tribe__Tickets_Plus_

[dimitrilongo]

Hello,

first time i use RSVP, but i have fatal error 500

[Tue Sep 27 00:37:41.663666 2016] [fcgid:warn] [pid 11886] [client xx.xx.xx.xxx:49160] mod_fcgid: stderr: PHP Fatal error:  Access to undeclared static property: Tribe__Tickets_Plus__Commerce__EDD__Main::$attendee_product_key in /home/XXXXX/public_html/wp-content/themes/XXXXX/tribe-events/tickets/email.php on line 235, referer: https://www.XXXXX.com/?post_type=tribe_events&p=4749&preview=true

Do you have any ideas about that issue ?
best regards

• This topic was modified 9 years, 7 months ago by dimitrilongo.

[Geoff B.]

Good afternoon Dimitri and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 message you have been experiencing while using RSVP tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, Could you send me a screenshot of your edit ticket button ?

Finally, can you tell me if you changed the tickets type from WooCommerce to RSVP?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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