[Cliff]

Hi, Jeremy

Forum reply notifications only get sent to the address in your My Account page. If you want replies to go to a different email, updating your account’s email is the only way our forum could send them to another email.

Did you have an issue you would like help with?

[Cliff]

Hi, Tara. Thanks for your interest in our plugin suite.

1) Event Tickets Plus (ET+) uses WooCommerce or Easy Digital Downloads to process the payment for one of your tickets.

The checkout process uses the WordPress user accounts to save things like their name, billing address, shipping address, etc.

 

2) You can collect additional information for each attendee: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#attendee-info

3) We don’t have an officially-supported way to accomplish this, but you can try this out: https://theeventscalendar.com/support/forums/topic/event-ticket-list-of-all-rsvps-attendees/#post-1165553

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, David. I’m unsure exactly what you’re looking for here.

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Cliff]

Hi, Cheryl. Thanks for your interest in our plugin suite.

We do have a Today view that you could link to, like this: https://wpshindig.com/events/today/

To link to any other dynamic number of days from now would require some custom coding, which we do not provide as part of our Scope of Support / Terms.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi. There’s an Export button at each event’s list of attendees: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#exporting-attendees

Please let me know if this answers your question.

[Cliff]

Hi, Michael.

The default list of countries comes from Line 42 of /wp-content/plugins/the-events-calendar/common/src/Tribe/View_Helpers.php

$countries = tribe( 'languages.locations' )->get_countries();

The list is actually built in /wp-content/plugins/the-events-calendar/common/src/Tribe/Languages/Locations.php

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Sorry for the confusion, but they’re actually not out of order. They have to be read as if they were speech bubbles in a comic strip (top left to top right, then down).

We have it on our eventual to-do list to change the script we use or to make it customizable.

Sorry I don’t have a more helpful answer for you at this time.

[Cliff]

Hi again.

You can see both your Replies (even if the thread you replied to wasn’t created by you) and your Threads (the ones you created). These two links are in your Profile: https://theeventscalendar.com/support/forums/users/technology-teammim-org/

If you find your other thread, please reply to that one and let me know we can close this one as a duplicate.

I’ll wait to hear back from you here.

Thanks!

[Cliff]

Hi, Chris.

You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).

If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.

If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in our Pre-Sales Forum.

However, I will say that I’m fairly confident that “snail mail” doesn’t come from any of our plugins or from WooCommerce itself, so I’m unsure why you might be seeing that.

Thank you for your understanding and thank you for using our plugins.

[Cliff]

Hi, Donald.

If you’d like to edit the default capabilities (who can do what), you may choose to consider modifying the behavior via custom code or possibly via a plugin like User Role Editor (we cannot guarantee this third-party plugin’s compatibility but it generally considered a reliable plugin).

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Marcus. Thanks for the screenshot.

I visited your site but didn’t see stray text appearing in the upper left corner.

Are you still experiencing the issue?

If yes, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. That code snippet you linked to looks fine… just change ‘operator’ from ‘NOT IN’ to ‘IN’

Of course, also update your array() for your categories.

Please let me know how this goes for you.

[Cliff]

Hi, Gail. You’re right and it’s already logged internally.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix/enhancement has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Benny, I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/32148712-autofill-the-featured-image-in-woocommerce-tickets

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

Hi. We’re glad you upgraded!

Jaime’s correct, but you might also choose to go the route of a Template Override

You’d upload a file to the Event post and then your template override could display what you’ve uploaded. Note this is custom coding outside our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Author]

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