Hi, Chris.
You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).
If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.
If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in our Pre-Sales Forum.
However, I will say that I’m fairly confident that “snail mail” doesn’t come from any of our plugins or from WooCommerce itself, so I’m unsure why you might be seeing that.
Thank you for your understanding and thank you for using our plugins.