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Thanks so much for the thorough response! I’m glad you got this sorted out.
I linked it to one of our developers just for their heads up.
Hi. So sorry my long outage wasn’t covered by another team member. Please let me know the current status of this issue so I can best help going forward. Are you still experiencing this on the latest versions of all our plugins?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Thank you.
Are you saying the image imported from Facebook is not matching the dimensions you want to display on your site?
Hi. So sorry my long outage wasn’t covered by another team member.
We’re currently dealing with a high volume of support questions so we’re trying to handle all that. However, this is something I will try to get some time dedicated to soon (1-3 weeks).
Thanks for your understanding and patience.
Hi. So sorry my long outage wasn’t covered by another team member. Please let me know the current status of this issue so I can best help going forward.
Thank you.
Hi. So sorry my long outage wasn’t covered by another team member.
I visited http://www.commonnorge.no/arrangementer/feed/ just now and this is what I see: https://cl.ly/0Z2w2636450A
Is this different from what’s picked up by your own feed reader?
Hi. So sorry my long outage wasn’t covered by another team member.
Could you elaborate on what settings you might be able to confirm affect how PDF Tickets get left off ticket emails?
Hi. So sorry my long outage wasn’t covered by another team member to give you a quicker response.
We’ve got the bug logged and will reply here once it’s fixed.
Hi. So sorry my long outage wasn’t covered by another team member. Please let me know the current status of this issue so I can best help going forward.
Thank you.
Hi, Samantha.
I’ll handle your first question separately; I also addressed concerns about response times there.
To this thread’s issue…
“The whole point of the plugin is to be able to sell tickets, is it not?” — yes, exactly…
I’d first recommend trying another browser. If that quick trick doesn’t work, https://airbrake.io/blog/http-errors/405-method-not-allowed is an article from a third-party site, but it might have some helpful insights. For example, double-check your Apache setup for any rewrites/redirects, also your .htaccess file, and a look through error logs might help too.
You might also try having only WooCommerce active and see if you can do normal WooCommerce things without any of our plugins activated.
Another thought is trying out this combination of plugins on your localhost or even a different host. Duplicator can be helpful for backups or copying to a new location (third-party, not guaranteed or supported by us).
Please let me know how this goes for you.
Hi, Samantha. I understand you’re frustrated. Please be informed of our Scope of Support / Terms so your understanding and expectations can be in line with the level of support we’re able to provide, including normal response times. Also, as you’ve noticed, our Help Desk currently has a message about slower-than-normal response times at this moment, for which we apologize and are working hard to resolve.
If you’d like to go the route of a refund, feel free to complete our Refund Request Form and link back to this thread for reference.
If you want to work together to resolve this issue, you might be able to change your events slug to what you want it to be and then have a page with the “events” slug… then just go to wp-admin > Settings > Permalinks and click “Save”
If you’re still unable to load your site, you won’t be able to do the above steps, in which case I’d suggest following these recommended troubleshooting steps for your own site:
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your site.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
Hi, Timmy.
Please start your looking at maybe_offer_generate_geopoints() within /wp-content/plugins/events-calendar-pro/src/Tribe/Geo_Loc.php
We do have it on our to-do list to enhance get_venues_without_geoloc_info() to be a more robust check.
Hi, Cam. Thanks for your interest in our plugin suite.
Yes, this could be accomplished with a small bit of custom code to accomplish the email part, sending some custom URL with email confirmations.
Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.
I hope this info helps. Let me know if you have any follow-up questions.
Hi, Graham. Assuming you don’t want to run a second WordPress installation in this subdirectory, this would be a no out of the box.
You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.
This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.
If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.
