Custom Events page not loading… redirecting to home page.

[Samantha]

I have purchased your Events Calendar Pro plugin. I went create an events page named “Events” and intended to use the shortcode: [tribe_events] to display my calendar. This page used the slug /events. I got an error saying that I needed to change the default events page slug. I did so. Now I cannot reach my ../events page. It keeps redirecting to my home page. I can see a ‘301’ in the log in my developer tools.

I have successfully used the [tribe_events] shortcode on other pages without an issue. What am I missing?

[Samantha]

This reply is private.

[Samantha]

This reply is private.

[Cliff]

Hi, Samantha. I understand you’re frustrated. Please be informed of our Scope of Support / Terms so your understanding and expectations can be in line with the level of support we’re able to provide, including normal response times. Also, as you’ve noticed, our Help Desk currently has a message about slower-than-normal response times at this moment, for which we apologize and are working hard to resolve.

If you’d like to go the route of a refund, feel free to complete our Refund Request Form and link back to this thread for reference.

If you want to work together to resolve this issue, you might be able to change your events slug to what you want it to be and then have a page with the “events” slug… then just go to wp-admin > Settings > Permalinks and click “Save”

If you’re still unable to load your site, you won’t be able to do the above steps, in which case I’d suggest following these recommended troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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