PDF Tickets
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I just switched to your extension and now i face the problem, that the tickets are not attached to the email..
When the ticket is free there is no problem, but when you have to pay (doesn’t matter which gateway), the ticket is not attached..
any help?
thanks in Advance!
Thomas Weber – admin of Karl EdyHi Thomas,
Thanks for reaching out! I’m sorry the PDFs aren’t working for you…I have tested this out on my end, as we have had a few other users reporting this as well, but so far I have not been able to recreate the issue.
Are you seeing the PDFs for these tickets on the attendee page (by hovering over the attendee and clicking “PDF Ticket”), or are the PDFs not being generated at all?
If you haven’t done so already, it would also be a good idea to do a quick conflict test to make sure that there isn’t anything else on your site that is conflicting with the extension.
Hi, Karl / Thomas.
Do you have any settings or WooCommerce extensions that affect an order’s status, such as not moving to Completed status in the default way?
Reference: https://docs.woocommerce.com/document/managing-orders/
Hi, Lars.
Please create your own new ticket, link to this one, and make sure to share your System Information.
Thank you.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support TeamHi. We published an update to PDF Tickets at https://theeventscalendar.com/extensions/pdf-tickets/
Version 1.1.0 fixes the issue of PDFs not being attached to emails as you reported.
See the changelog, update to Version 1.1.0, and let us know how it works for you.
Thanks for contributing by sharing your feedback!
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team