Home › Forums › Ticket Products › Event Tickets Plus › PDF Tickets not attached to E-Mails
- This topic has 15 replies, 4 voices, and was last updated 5 years, 9 months ago by Support Droid.
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AuthorPosts
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January 11, 2018 at 2:24 am #1423327pulsarfestivalParticipant
Hello Modern Tribe Team,
I am using the Event Tickets Plus Plugin an have installed and activated the PDF Tickets extension (https://theeventscalendar.com/extensions/pdf-tickets/).
when a user now buys a ticket I am able to see his PDF ticket in the wp-admin Attendees Report, but the user will not recive the ticket as an attachment with his “Your tickets from {site_name}” E-Mail.
Do I need to set some extra settings for this?
I’m using WooCommerce as a ecommerce Plugin.
Thank you
January 11, 2018 at 9:00 pm #1424329CliffMemberHi.
Sorry you’re experiencing this. One other user reported this happening only with paid tickets (free via RSVP or WooCommerce worked fine). Is this the same at your site?
Do you have any settings or WooCommerce extensions that affect an order’s status, such as not moving to Completed status in the default way? Reference: https://docs.woocommerce.com/document/managing-orders/
January 15, 2018 at 12:47 pm #1426842pulsarfestivalParticipantHello Cliff,
One other user reported this happening only with paid tickets (free via RSVP or WooCommerce worked fine). Is this the same at your site?
Yes its the same – for RSVP it works fine and the PDF will be attached to the E-Mail.
Do you have any settings or WooCommerce extensions that affect an order’s status, such as not moving to Completed status in the default way?
At the beginning my settings where “send tickets when order status is Completed” in Events > Settings > Tickets.
I modified my functions.php so that my orders will move to Completet automatically with this code:
`
/**
* Auto Complete all WooCommerce orders.
*/
add_action( ‘woocommerce_thankyou’, ‘custom_woocommerce_auto_complete_order’ );
function custom_woocommerce_auto_complete_order( $order_id ) {
if ( ! $order_id ) {
return;
}$order = wc_get_order( $order_id ); $order->update_status( 'completed' );
}
`After your reply I decided to change my settings (Events > Settings > Tickets) to “send tickets when order status is Processing”. After this change the PDF Ticket got attached to the Ticket E-Mail but the price of the ticket was 0€ at this time for testing purposes.
Now that I have integrated the payment gateways and tested again I am facing the same problem – No PDF File attached to the E-Mail.
- This reply was modified 6 years, 2 months ago by pulsarfestival.
January 15, 2018 at 1:11 pm #1426861pulsarfestivalParticipantWhat I found out now (after integration of payment gateways) is that the Ticket E-Mail will only be send if “send tickets when order status is Completed” is selected in Events > Settings > Tickets.
Is there a way to “auto complete” my order and receive the PDF with the ticket E-Mail?
Thank you,
FabianJanuary 15, 2018 at 6:25 pm #1427119CliffMemberThanks for your efforts here.
Here’s a screenshot of what I see in the Tickets tab settings: https://cl.ly/2Z1M0n3e092o
Do you have something different or is that setting elsewhere in the settings?
January 16, 2018 at 2:24 am #1427365pulsarfestivalParticipantI see the same settings as in your screenshot and also have the same settings selected right now.
For testing purposes I also selected “Pending Payment” at “When schould tickets be emailed to customers” -> In this case the PDF was attached to the email. But I don’t want so send the tickets before payment.
January 18, 2018 at 2:05 pm #1429957pulsarfestivalParticipantAny suggestions on how I could solve this problem?
January 18, 2018 at 11:36 pm #1430236CliffMemberSorry for the delayed reply.
Which payment gateway are you using?
January 19, 2018 at 5:03 am #1430388pulsarfestivalParticipantHello Cliff,
I am using the standard PayPal payment gateway (the one thats already included in WooCommerce) and the Sofortüberweisung (sofortgateway) – I have testet both but PDF was not attached.
I have added some Screenshots of my Events Calendar & WooCommerce Settings – maybe that helps to find the problem.
On the WooCommerce Status Page it says:
“Event Tickets Extension: PDF Tickets by Modern Tribe, Inc. – 1.0.0 – Not tested with the active version of WooCommerce”
Is it maybe working if I use a older version of WooCommerce?thanks so far,
Fabian- This reply was modified 6 years, 2 months ago by pulsarfestival.
January 19, 2018 at 5:08 am #1430400pulsarfestivalParticipantmore screenshots
January 19, 2018 at 9:29 pm #1431231CliffMemberThanks so much for this information. That WooCommerce status report error is because “WC tested up to: x.x.x” isn’t in the plugin’s header. I will consider adding that in a future version, but the warning is scarier than it looks.
I’ll look into this further and get back to you sometime next week. Thanks for your patience.
February 5, 2018 at 4:10 am #1443986pulsarfestivalParticipantHello,
are there any news regarding this issue?February 12, 2018 at 8:14 pm #1451272CliffMemberHi. So sorry my long outage wasn’t covered by another team member.
We’re currently dealing with a high volume of support questions so we’re trying to handle all that. However, this is something I will try to get some time dedicated to soon (1-3 weeks).
Thanks for your understanding and patience.
March 6, 2018 at 8:35 am #1471185Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support TeamMay 16, 2018 at 4:08 pm #1532302CliffMemberHi. We published an update to PDF Tickets at https://theeventscalendar.com/extensions/pdf-tickets/
Version 1.1.0 fixes the issue of PDFs not being attached to emails as you reported.
See the changelog, update to Version 1.1.0, and let us know how it works for you.
Thanks for contributing by sharing your feedback!
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