[Cliff]

Well I guess that’s good news 🙂

Please let me know if you think I can be of further help to you here.

[Cliff]

This reply is private.

[Cliff]

Sorry for the delayed reply. Thanks for letting me know.

To be honest, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket (under the applicable account) if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

I understand. It’s best to do so on a staging site for this reason. Many hosts provide this functionality so you may want to ask them how-to.

I’d recommend starting by looking at https://github.com/moderntribe/the-events-calendar/blob/4.6.6/src/Tribe/iCal.php

[Cliff]

I can’t really advise you further on your customizations, but you’d likely be able to do all or most of the testing with the free versions:

• The Events Calendar
• Event Tickets

We don’t have a trial, but we have a 30 day Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Please hover over the “Support” menu item at our home page and you’ll be able to get to our Knowledgebase, Extensions, and more.

[Cliff]

I set this thread back to Pending Fix status.

We again apologize for this outstanding issue and appreciate your patience.

[Cliff]

I’m glad you got that figured out. Thanks for sharing with us and others.

I’ve passed along your request and set this thread to Pending Fix status, which means this thread should receive a reply when the fix is released.

[Cliff]

Hi, Bruce. Thanks for letting us know and sorry about that.

I’ve logged this bug and marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Thanks for your feedback, Gurdeep. I’m glad it’s at least working for you now.

After using it for a bit, feel free to open a new support thread if anything else pops up. And feature requests can be shared at https://tribe.uservoice.com/

[Cliff]

Sorry for the delayed reply.

We don’t really do what’s called “sponsored features”, but such functionality would likely be possible via an image map with each section linked to an anchor link to each ticket type.

For additional information, please reference the Paid Resources section of our Customization Information page.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

This reply is private.

[Cliff]

Thanks for the screenshots.

From them, I noticed you don’t see the Recurrence settings from PRO. Why it’s not appearing may be something to look into further.

Additionally, your List View screenshot seems pretty highly customized.

===

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I agree you shouldn’t use a manual UTC offset or the UTC timezone. I was just sharing what another team member discovered.

At the time of creating my previous recording to you, it was not DST so I created an event that went through the start of DST.

Here’s another recording for an event started during DST through non-DST, again unable to reproduce this on the latest versions of our plugins and WordPress core: https://cl.ly/192R2k0b3k2v

[Cliff]

Thanks for the effort and details here.

Do you know if you’ve possibly disabled access to admin-ajax.php? (Usually there would be an error if yes, but I thought I’d ask.)

Could you please make sure your Beaver Builder is on its latest version and then send me a .zip of it as well (in a Private Reply with a download link like Dropbox, Google Drive, etc.)?

[Cliff]

I’ve filed the bug for Filter Bar’s Event Category not being set when on a category’s archive.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Author]

Posts