[Andras]

Hi,

I updated the snippet to include the venue name and address. If you don’t need any of that data, then just comment out that line or delete it.

https://gist.github.com/andrasguseo/92597c4690cf5366cdb69e385cc32859

As for the image, there is no easy way to do it. You would need to add the image to the WooCommerce products themselves.

Andras

[Andras]

Sure thing. 🙂

[Andras]

Hi danniee,

Thanks for reaching out! Jeremy is out this week so I’m jumping in to help out.

Please note that we only provide support during work days as stated in our support policy. Our brains need a break over the weekend. 🙂

Also please note that we are limited in supporting customizations, they are beyond the scope of support we can provide.

We can provide you with some assistance and point you in the right direction, but you will need to do the heavy lifting and most of the coding yourself.

I might be able to help you further, for this I would need the following:

• please share with me your system information in a private reply
• what theme are you using?
• can you share a url where I can take a look at this?

Thanks,
Andras

[Andras]

Hey Mathew, thanks for chiming it, great advice.

Hi ncc2018, Jeremy is out this week, so I’m jumping in to help out!

First go to your plugin list in your WP admin area. Check if you have The Events Calendar PRO installed and activated. https://cloudup.com/cFWdUrpsOrT

If that is done, go to Events > Settings > Licenses tab and add your PRO license into the field that says ‘The Events Calendar PRO’ above it. https://cloudup.com/cUrfbd3VXmP

After you enter the license key make sure to wait for the green confirmation message. Once you have that click on Save changes.

If you save the changes before the message arrives then your license key might not get saved.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello prenmarketing,

Jeremy is out this week so I’m jumping in instead.

Do I understand correctly that the issue is the following:

If on month view in May you search for “Race” in the Search field of the Tribe bar, then you get the message ‘There were no results found for “Race” this month. Try searching next month.’, and (but) the event is shown on June 2?

Would it be a solution for you if that message wouldn’t show up at all?

Let me know.

Cheers,
Andras

[Andras]

Hey Joseph,

Jeremy is out this week, so I’m jumping in to help.

I checked your site and the marker showed up for me now. Can you check and confirm?

Did you do something to make this happen? 🙂 Or it could have been a caching thing.

Cheers,
Andras

[Andras]

Hi Jo-Anne,

Cloning the Author role would be a good start I believe. And from there you will probably need to remove some capabilities.

If you want to hide some elements from the dashboard, then probably the Adminimize plugin would be a good choice for that.

Hope that helps you get started.

Cheers,
Andras

[Andras]

Hi pgr,

Sorry about your issue and thanks for reaching out!

I can try to help you solve this one.

The first two steps would be the following:

Please share your system information with me in a private reply.

Please go through our conflict testing guide and see if that uncovers anything.

Looking forward to helping you solve this.

Cheers,
Andras

[Andras]

Ciao elrafo,

Thanks for getting in touch with us.

I can try to help you with this, but since this can be at least partially caused by a third-party plugin / theme, I might be limited here.

Can you send me a screenshot of how the event is set up? I would be mostly interested in the main contend part of the event, both in HTML mode and text mode. Something like this: https://cloudup.com/cG72JrhRMSd

Please also check if the same thing happens if you switch to a default them like twentyseventeen.

Thanks,
Andras

[Andras]

Hey Chanel,

Thanks for reaching out! I can help you with this one.

I see that you are using Divi or a child theme of it. There is a known glitch with it, fortunately the solution should be easy. Please download this free extension and check if that solves the problem:

• https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

Also I saw some javascript errors in the console produced by Google Tag Manager. You might want to take a look at that as well. Here’s a screenshot: https://cloudup.com/cgH1rVRJ9oN

Cheers,
Andras

[Andras]

Hello Operations Manager,

Thanks for reaching out! Sorry about the disappearing attendee data.

This can happen in some occasions:

• when the amount of tickets is increased on the cart page, as there are no fields to as for the data
• when a users starts payment (goes to PayPal payment page for example), but cancels the payment first

Do you think this could have happened in your case?

Andras

[Andras]

Hi gschnoor,

Thanks for reaching out to us!

I’m sorry about this issue with the check in. This is a bug we are already aware of and have it ticketed. Our developers will take a look at it soon. I will add your voice to the ticket as well.

This seems to be a caching issue. Do the attendees still show up as not checked in after a day or so?

You can potentially try the following snippet, copy it into your functions.php file and check if that solves it for now:

dd_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}

Let me know if that helps.

Cheers,
Andras

[Andras]

Hi clinicblast,

Thanks for reaching out to us!

I’m really sorry about this split payments issue. We are investigating a replacement solution for this. As we are in the early phases I cannot give you any launch date unfortunately.

No, it’s not possible to remove you from the situation. The only thing you could do is set up a different user’s paypal address for receiving payments, but if you have multiple people submitting events through community events, then this will obviously not solve it for you.

At the moment I’m not able to recommend any solution that would work with our plugins, I’m sorry.

One alternative solution might be to use WooCommerce products (this article might be helpful) and have a PayPal Marketplace integration into WooCommerce, if you find a plugin / solution for that.

I added your voice to our ticket on finding a new solution, to show the extra need. I do hope we will be able to provide some solution soon.

Let me know if you have any other questions.

Cheers,
Andras

[Andras]

Ha Gesine,

Thanks for pinging me.

The tool was fixed last week and I started looking into the issue, also now I tried to check the above two events, but no luck so far.

Though it gave me some thoughts / ideas.

When were these 2 events imported? Was it at the same time as “Osterferien” and the Christmas one? (I haven’t been able to find these in the last 4-5 months of imports. Note for me: until record id 5323497)

Did they get imported with the wrong date at the start already?

Have you tried what happens if you delete these events with the wrong date (and remove them from the ignored list) and run the import again? Do they get imported with the wrong dates again? If possible, please give this one a try.

Thanks,
Andras

[Andras]

Hi Anthony,

I’m really sorry about this Facebook thing. We do hope the issue will be solved somehow soon.

Of course, I can give you a full refund for your latest renewal. Would you like a refund or both EC Pro and Event Aggregator or only on Event Aggregator?

Let me know and I’ll process your refund straight away.

Cheers,
Andras

[Author]

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