[Andras]

This reply is private.

[Andras]

Hello Dirk,

WOW! To quote one of my colleagues: “This looks epic!” 🙂

Thank you very much for this great feedback and sharing the data. It is absolutely amazing!

We would be thrilled to read the full report if you are willing to share and can provide a rough translation. (Unfortunately we don’t yet have anybody on the team speaking Dutch. 🙂 )

Thanks and cheers,
Andras

PS: The site looks great, I’m a big Divi fan! 🙂

[Andras]

Hello Karlis,

I’m sorry you are experiencing this issue. I will try to help you with this.

Could you please share with me your system information? Here is a link explaining how to do that.

And meanwhile can you also send me a link to an event where this is happening?

Thanks,
Andras

[Andras]

Hi Mike,

I’m sorry you are experiencing that problem. Let me try to help you with that.

The numbers are not visible because the counter box is set up in a way that the numbers don’t fit in it.

Try adding this code to your theme’s style.css file (Appearance > Editor):

.woocommerce .quantity .qty {
width: 5.5em;
}

This should make the box wide enough to make the numbers visible on both the Event page and the Cart page.

If you find the boxes too wide, then here is an alternative version which might be better. (Remove the previous code.)

select, textarea, input[type="text"], input[type="password"], input[type="datetime"], input[type="datetime-local"], input[type="date"], input[type="month"], input[type="time"], input[type="week"], input[type="number"], input[type="email"], input[type="url"], input[type="search"], input[type="tel"], input[type="color"] {
padding-left: 5px;
padding-right: 5px;
}

Please, let me know if this fixes your problem.

Also, if I shut down the browser and open it again, the cart remembers the previous order. It doesn’t reset, so it looks almost nothing can get items out of the cart once they’re in there.

The cart content is saved in cookies which are not necessarily deleted when you close the browser. You will need to empty your cache and delete your cookies. In Firefox and Chrome you can do that with pressing Ctrl+Shift+Del , or look for something like ‘Clear browsing data’ in one of the menus / settings. Does this help?

Cheers,
Andras

[Andras]

Hello Tac,

Thanks for reaching out to us.

You can configure the fees of Community Tickets to either be a onetime fee, or onetime + % of ticket.

However, it can not change based on who the organizer is. This might be possible via some custom coding.

Unfortunately we cannot help you in custom developments, but I can share with you a list of guys who might be able to help you and are not affiliated with us:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if this is of any help.

Cheers,
Andras

[Andras]

Hi Alexandre,

Thanks for using The Events Calendar! I’m sorry you encountered a problem.

For clarification, the problem is that if you search on a location on the search page, it doesn’t give you a result?

Does this also happen if you switch to a basic theme (twentyfifteen or twentysixteen) and you swith off all plugins (except for the Modern Tribe ones)?

Here’s a detailed guide to test for plugin conflicts.

And I would also like to ask to share your system info, we also have a guide for that. 🙂

Thanks and cheers,
Andras

PS: Cool theme you are using by the way. Congrats to the beautiful site!

[Andras]

Hi Rhonda,

Thanks for using the Events Calendar!

I’m sorry you bumped into a problem, let me try to help you out here.

It looks like that during the update process the plugins were not downloaded fully and there are some files missing.

I would recommend you to manually re-install the plugins. For that please follow these steps:

• Delete the existing plugins (from Modern Tribe) from your site. You can do that either on the Plugins page in the admin or you can delete the files directly from your server via FTP. You do not need to worry, your settings and your events will not be deleted.
• Download fresh copies of the plugin files. You can find The Events Calendar here, and you can download your premium addons through your account.
• Install the new copies of the plugins. You can do this either via Plugins > Add new > Upload plugin or via FTP after you unzipped the files.
• Activate the plugins and see if the promlems still persist.

I hope this helps you get started.

Please let me know how that works out or if you need any other help with this.

 

Cheers and have a great weekend,
Andras

[Andras]

Hello Brendan,

Thanks for using the Events Calendar and I’m sorry you are having a problem with this.

Customizations are not really part of the support we provide. We have guides to help with customizations.

I would start by searching our knowledge base for a solution.

You can also try looking around in the documentation for the hooks you could use.

For example in this line:

if ( is_single() || is_page( 'Events' ) || is_home() ){

you could try using ‘tribe_is_list_view‘, maybe that will get you closer.

Also our Themer’s Guide might be of some help.

Let me know if this gets you any further.

Cheers,
Andras

[Andras]

Hello kaplancenter,

I’m sorry you are having a problem with this.

Thanks for sharing the links, they helped a lot in pinpointing where the problem lies.

Based on your system information I can see that you are using older versions of our plugins, as well as WordPress. This bug might have been fixed already in the newer versions.

Could you update those and check if the problem still exists? I’ll be waiting for your answer.

Don’t forget to make a backup before updating. 😉

Cheers,
Andras

[Andras]

Hello again Bruce,

There’s no need to worry. Beside adding our plugins through the dashboard (Plugins > Add new > Upload Plugin), you can also just unzip the files and copy the plugin files (including its main folder) to the wp-contents/plugins folder on your server (e.g. wp-content/plugins/the-events-calendar/). Then you should be able to activate them through the dashboard.

Let me know if this answers your question, or if you have anything else.

Cheers,
Andras

[Andras]

Hi bigpixelstudio,

Thanks for reaching out to us!

The functionality you are looking for can mostly be tackled with out Community Tickets plugin. Note that it also requires Community Events and Event Tickets PRO as well, plus Woocommerce for the shopping cart functionality.

Unfortunately at the moment there is no support for specifying T-shirt sizes for community events. There are workarounds, but we don’t do that kind of development.

For smaller projects, we have a list of folks who might be able to help out with some development tasks on your site. => http://m.tri.be/18k1

I hope this answers your question. If you have any more, feel free to reach out again.

Cheers,
Andras

[Andras]

Hi Bruce,

Thanks for reaching out!

Could you please specify which plugins you want?

Generally there is no problem with firewalls, but you will initially need an internet connection to be able to download and update the plugins.

Does this help? Do you have any other questions that could help clarify?

Cheers,
Andras

[Andras]

Hi rdesignsro,

Thanks for checking for conflicts. It seems like you have found a bug. 🙂
I’m sorry if this causes any inconvenience.

I will forward it to the dev team so we can have a fix as soon as possible. I cannot commit to a release date but I will let you know as soon as it happens.

Thanks and cheers,
Andras

[Andras]

Hi Lucy,

Happy to help!

Please let me know if it works out.

Cheers,
Andras

[Andras]

Hi Maciej,

Thanks for the extra info!

I managed to replicate the problem, it exists in all languages (based on the site language which is set in Settings > General).

I’ll forward it to the dev guys so they can fix it.

I’ll let you know once it’s done.

In the meantime if you bump into any other issues, feel free to open a new ticket.

Cheers,
Andras

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