Is Event Tickets + Woo Commerce broken?

[Mike]

After creating an event (in event calendar) and adding two ticket prices to it, I tested the event’s Woo Commerce integration.

AFter going to calendar, clicking event and bringing up bookings page, I tried booking some tickets.

Unfortunately, ticket numbers are not displayed (i.e. user clicks the up and down arrows but no numbers display so they have no idea how many tickets they’re buying … like me they’ll probably click 10 times before they realise it doesn’t work).

If the user then heads over to the cart to see what’s going on, ticket numbers are still not displayed and items cannot be deleted from the cart. Clicking the red cross does nothing.

This solution looked promising but unfortunately it looks like it just doesn’t work. The combination of plugins seems brittle and overly complex.

Changing to default 2016 Theme fixed first problem, but on cart page ticket numbers still missing numbers and still impossible to delete anything out of cart. The only unrelated plugin installed is Contact Form 7.

Any suggested fixes, otherwise I’m going to have to go for a refund. Its a pity because I’ve always found the Events Calendar to be solid.

[Mike]

Also, if I shut down the browser and open it again, the cart remembers the previous order. It doesn’t reset, so it looks almost nothing can get items out of the cart once they’re in there.

[Andras]

Hi Mike,

I’m sorry you are experiencing that problem. Let me try to help you with that.

The numbers are not visible because the counter box is set up in a way that the numbers don’t fit in it.

Try adding this code to your theme’s style.css file (Appearance > Editor):

.woocommerce .quantity .qty {
width: 5.5em;
}

This should make the box wide enough to make the numbers visible on both the Event page and the Cart page.

If you find the boxes too wide, then here is an alternative version which might be better. (Remove the previous code.)

select, textarea, input[type="text"], input[type="password"], input[type="datetime"], input[type="datetime-local"], input[type="date"], input[type="month"], input[type="time"], input[type="week"], input[type="number"], input[type="email"], input[type="url"], input[type="search"], input[type="tel"], input[type="color"] {
padding-left: 5px;
padding-right: 5px;
}

Please, let me know if this fixes your problem.

Also, if I shut down the browser and open it again, the cart remembers the previous order. It doesn’t reset, so it looks almost nothing can get items out of the cart once they’re in there.

The cart content is saved in cookies which are not necessarily deleted when you close the browser. You will need to empty your cache and delete your cookies. In Firefox and Chrome you can do that with pressing Ctrl+Shift+Del , or look for something like ‘Clear browsing data’ in one of the menus / settings. Does this help?

Cheers,
Andras

[Mike]

Thanks Andras for the quick reply.

There is still the problem of not being able to delete items from the cart.

Also, the cart’s cookie management doesn’t seem optimal. I can’t expect users to be manually deleting cookies in their browser. I realise this is more a WooCommerce thing.

Sorry, I thought that this solution was going to save me time but it is starting to look the opposite. Built on a stack of four plugins, I have a gut feeling that something is always going to be breaking.

[Mike]

Actually, thinking about it the whole shopping cart thing doesn’t fit our use case very well and is unnecessary bloat … and a whole lotta stuff just waiting to go wrong. Yes, I’m a defensive developer with long term stability and maintainability in mind.

[Andras]

Hi Mike,

That is indeed strange behavior. I understand how frustrating that must be.

Unfortunately we don’t have any influence over the cookie management of the cart, as that is a plugin of a different developer.

I tried to replicate the problem with a simple theme, but dind’t get the same result.

Can you try the following 2 things:

1. I see you are using a custom theme. Try to switch the theme to twentyfifteen or twentysixteen, create a simple product and test if you can delete a product or the tickets from the cart.

If they can be deleted, then there might be a bug in the theme you are using.

 

2. Switch to your theme, create a simple product in woocommerce and check whether that can be deleted from the cart?

If the product can be deleted, but the tickets not, then there might be a bug in one our plugins.

 

Let me know what the results are.

Cheers,
Andras

[Support Droid]

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