[Andras]

Hello Andres,

No worries about your questions, support is what we are here for. 🙂 Let me try to help you with your questions.

I know how to view my Events Calandar from my dashboard, but how to visitors to my site see it? Where is it located? I want to create an Events page on my nav header. There is no Events page in my pages. I’m confused.

The link to the main calendar page is http://yoursite.com/events/

If you don’t have a main menu created under Appearance > Menus, then you will need to create one.

Then add a Custom Link with your sites address ending with /events/ (i.e. http://www.yourdomain.com/events/ )

 

my ticket box is not working well with the Divi Theme. It’s perfectly functional, but I need a little snippet of code to fix the Ticket Description text, which spills over all the way to off the screen (see attached screenshot). I searched the forums and I did see some code given for this, but it did not seem to work. Perhaps I can get some new code.

Can you share with me two things here:

• a link to the page where you are experiencing this, so I can take a look at it
• a link to the forum topic for the code that you tried.

Once I have these I might be able to help you further.

 

where does the Ticket Header image appear? I don’t see it on the event page? Is this just for printed tickets?

Yes, that is right. The ticket header only appears in the email that is sent out. It will not appear on the website.

If you want a picture to appear on the website, then you can set up a featured image for the Event.

 

I hope this answers the 1st and the 3rd question. Please get back to me on the 2nd one and I’ll try to help further.

Cheers,
Andras

 

[Andras]

Thanks for the link Karlis, I will share it with the devs.

It surely wouldn’t take long to remove that line, however I’m also sure it is there for a purpose. 🙂 I will let them check.

If there’s nothing more at the moment I can help you with, then I will put this thread on ‘pending fix’ so whenever there is an update you will get notified.

If you have any other questions, then feel free to open another thread, we’ll be here to help you.

Cheers,
Andras

[Andras]

Hallo Felix,

Thanks for sharing the links.

 

in the twentysixteen theme the event list widget shows events but not in the way i need it to.

Can you elaborate? How would you like to show the events there? Maybe I can help with that.

 

It is the ‘Veranstaltungsliste’ widget that doesn’t show events.

If the upcoming events shows up with twentysixteen, but it doesn’t show up with Montmarte, then I’m afraid it is a theme issue and we will not be able to help you there. In this case you should try to get in touch with the theme developers, to fix this issue.

 

As for the translation of “There are no upcoming events at this time.” – I locally tested it with several default themes (2014, 2015, 2016), so the plugin works right.

Can you confirm that this is the case for you as well? To test it as well, please disable all your plugins (except for the Modern Tribe ones) and use a default theme. (Here is a detailed description on how you can do that.) I suspect it will be a plugin or a theme conflict. Doing this test for conflicts will help narrow down the source of the problem.

Let me know the results.

Cheers,
Andras

 

 

[Andras]

Hello Karlis,

For now, leave it in functions.php for sure.

We’ve been discussing with dev that this should go in as a bugfix, so highly likely it will be included. However, I cannot commit to any timing.

currently all iCal events are imported to separate calendar with my site name and not imported to default Outlook calendar

I will need some time to discuss this with the team. Interesting enough, on my local environment I have the same problem with the exported events, but when exporting an event from your site, it works fine and asks me to save it.

Can you maybe point me to the specific entry which produces this for you?

Cheers,
Andras

 

[Andras]

Hello Kat,

Thanks for the compliment, we are happy you love ECPro!

Let me try to help you a bit, so you don’t always need to delete the code from – I suppose – the single-event.php file.

Try adding this to your theme’s style.css file under Appearance > Editor:

.tribe-events-list-photo-description.tribe-events-content p {
display: none;
}

This will simply hide that block of text.

The suggestion for the checkbox option is valid, I will forward it to our devs and maybe it will be implemented soon.

 

A) make the events always display chronologically

Funnily enough, somebody else brought to our attention today that when you list events by tag, they are listed in reverse. 🙂

I provided a solution for her, which you can read here, and you can apply it to your site as well.

Let me know if that helps you!

 

B) force image photo sizes to be exactly the same for all events (in this view) and display all title/date/time headings to be the same vertical height, so the events all appear to be the exact same size on the page.

This is a bit tough as there are millions of WordPress themes out there which handle the images, headings and texts differently, with different font sizes and so on. So unfortunately there is not one-solution-fits-all in this case. This doesn’t really depend on us, but rather on the theme developers. However, most of the designs can be easily adjusted with a bit of CSS tweaking.

Thanks again for reaching out and going Pro! Let me know if the above solutions helped you!

Cheers,
Andras

[Andras]

Hi Marcial,

Thanks for reaching out! Let me try to help you with this one. I might have a solution which you will not lose with an update. 🙂

Paste this code in your functions.php file (Appearance > Editor > choose functions.php on the right side):


function pos_ical_remove_description( $parts ) {
foreach ( $parts as &$single_part ) {
// We're only interested in modifying the description field
if ( 0 !== strpos( $single_part, 'DESCRIPTION' ) ) continue;
$single_part = "DESCRIPTION:";
}
return $parts;
}
add_filter( 'tribe_ical_feed_item', 'pos_ical_remove_description' );


This will basically make the description field empty, so it will not show up in the exported iCal file.

Let me know if this helps solve your problem!

Cheers,
Andras

[Andras]

Hi Carl,

Thanks for this feedback. I will make sure our dev guys get the information.

There is a chance there’s a conflict somewhere. Could you please check, if you get any information on that?

Thanks and cheers,
Andras

[Andras]

Szia Anikó!

Sajnálom, hogy fellépett ez a bosszantó hiba, de megpróbálok neked segíteni megoldani.

A beküldött rendszerinformációk alapján azt látom, hogy az Event Tickets Plus pluginnak egy régebbi verzióját használod.

Megtennéd, hogy frissíted a legújabb verzóra, és megpróbálod újra?

A legfrissebb verziót letöltheted a profilodból innen a theeventscalendar.com oldalról.

Emellett szükséged lesz még a ‘sima’ Event Tickets pluginra is, amit vagy innen tölthetsz le ingyen, vagy telepítheted admin felületen a Plugins > Installieren alatt. (A kereső mezőbe írd be, hogy ‘Event Tickets’, és ha megjelent a listában, akkor csak katt a telepítésre.)

Tehát:

1. Event Tickets letöltés
2. Event Tickets Plus frissítés

Eztután nézd meg, hogy megtalálod-e a menüben a ‘Tickets’-et.

Aztán írj vissza, hogy sikerült-e. 🙂

Üdv,
András

[Andras]

Hello Jessica,

Thanks for reaching out! Let me try to help you with this one.

Paste this code in your functions.php file (Appearance > Editor > choose functions.php on the right side):


/* CHANGE CHRONOLOGICAL ORDER OF TAG QUERY */
// Runs before the posts are fetched
add_filter( 'pre_get_posts' , 'change_tag_order' );

// Function accepting current query
function change_tag_order( $query ) {
// Check if the query is for tags
if($query->is_tag )
// Query was for tags, then set order
$query->set( 'order' , 'asc' );

// Return the query (else there's no more query, oops!
return $query;
}


Please note, this might also change the order of the blog posts, if those are called by tag.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hallo Felix,

I’m sorry you are experiencing that problem. Let me try to help you here.

Could you share with me a link to the specific page where you have the widget that doesn’t show the upcoming events? (Please make sure you have 2-3 upcoming events, even dummy ones, so that we can check for the issue.)

Also, did you check if the issue still exists if you are using a default theme like twentyfifteen or twentysixteen?

For the widget issue: is it the ‘Veranstaltungsliste’ widget, that doesn’t show the upcoming events?

Freundliche Grüsse
Andras

[Andras]

Hi Karlis,

I’m sorry about that. That might have been my mistake. Let me put the code here again properly.


function pos_ical_encoding_fix( $parts ) {
foreach ( $parts as &$single_part ) {
// We're only interested in modifying the organizer field
if ( 0 !== strpos( $single_part, 'ORGANIZER' ) ) continue;

        // Extract the common name
$cn_begins = strpos( $single_part, 'CN="' ) + 4;
$cn_ends = strpos( $single_part, '"', $cn_begins );
$cn_len = $cn_ends - $cn_begins;

        // Decode it
$encoded_cn = substr( $single_part, $cn_begins, $cn_len );
$decoded_cn = rawurldecode( $encoded_cn );

// Re-encode problem characters (ampersands, semicolons and dbl quotes)
$safe_cn = str_replace( '&', '%26', $decoded_cn );
$safe_cn = str_replace( ';', '%3B', $safe_cn );
$safe_cn = str_replace( '"', '%22', $safe_cn );

        // Write back our changes
$single_part = substr_replace( $single_part, $safe_cn, $cn_begins, $cn_len );
}
return $parts;
}
add_filter( 'tribe_ical_feed_item', 'pos_ical_encoding_fix' );


Please, try with this one. Make sure that the code goes in your functions.php file after the <?php tag.

Again, I’m sorry and please let me know if this works. Me and a colleague tested this code and solved the problem.

Cheers,
Andras

[Andras]

Hello again,

Good news: we might have a solution! 🙂 Let’s try this.

Please copy the following code into your functions.php file. (Appearance > Editor > choose functions.php on the right side.)

Note: for any customizations, using a child theme is highly recommended, otherwise all modifications will be lost with a theme update. You can read more about child themes here.

function pos_ical_encoding_fix( $parts ) {
foreach ( $parts as &$single_part ) {
// We're only interested in modifying the organizer field
if ( 0 !== strpos( $single_part, 'ORGANIZER' ) ) continue;

// Extract the common name
$cn_begins = strpos( $single_part, 'CN="' ) + 4;
$cn_ends   = strpos( $single_part, '"', $cn_begins );
$cn_len    = $cn_ends - $cn_begins;

// Decode it
$encoded_cn = substr( $single_part, $cn_begins, $cn_len );
$decoded_cn = rawurldecode( $encoded_cn );

// Re-encode problem characters (ampersands, semicolons and dbl quotes)
$safe_cn = str_replace( '&', '%26', $decoded_cn );
$safe_cn = str_replace( ';', '%3B', $safe_cn );
$safe_cn = str_replace( '"', '%22', $safe_cn );

// Write back our changes
$single_part = substr_replace( $single_part, $safe_cn, $cn_begins, $cn_len );
}

return $parts;
}
add_filter( 'tribe_ical_feed_item', 'pos_ical_encoding_fix' );


Let me know if this solves the iCal export problem.

Cheers,
Andras

[Andras]

Hi again Alexandre,

I just did a test now on your site with Strasbourg. Indeed right on the page there will be nothing listed, becasue that page is supposed to show only upcoming events.

However, the link “Évènements précédents” appears, and if you click on that you will see all your past Strasbourg events.

Give it a test and please confirm back to me if this is what you get as well.

Cheers,
Andras

[Andras]

Hi Mike,

That is indeed strange behavior. I understand how frustrating that must be.

Unfortunately we don’t have any influence over the cookie management of the cart, as that is a plugin of a different developer.

I tried to replicate the problem with a simple theme, but dind’t get the same result.

Can you try the following 2 things:

1. I see you are using a custom theme. Try to switch the theme to twentyfifteen or twentysixteen, create a simple product and test if you can delete a product or the tickets from the cart.

If they can be deleted, then there might be a bug in the theme you are using.

 

2. Switch to your theme, create a simple product in woocommerce and check whether that can be deleted from the cart?

If the product can be deleted, but the tickets not, then there might be a bug in one our plugins.

 

Let me know what the results are.

Cheers,
Andras

[Andras]

Hello Karlis,

Thanks for sharing that information. Yes, it might help us if you share all system information. To share your site’s details, highlight the entirety of that black box on the Help page and copy it into the System Information box on the forum post.

Meanwhile I did some digging and it seems like another encoding issue. I will need to talk with my colleagues if there is a quick fix for this.

I will get back to you shortly. Thanks for your patience in advance!

Andras

[Author]

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