[Andras]

Hello padmaya,

Thanks for reaching out!

Unfortunately we do not provide support via email at the moment, but I’m happy to give you a solution here.

This is a known glitch with Divi and installing our Divi compatibility extension should solve the issue. You can find more info and the download here: https://theeventscalendar.com/extensions/elegant-themes-divi-theme-compatibility/

Let me know if that solves it.

Cheers,
Andras

[Andras]

Hey adminmms, welcome back!

Can you give me more details about the issue?

Didi you manage to create more tickets for the event? Where do you get stuck.

The more information you can give me the better. Also screenshots and screen recordings are really helpful.

Thanks,
Andras

[Andras]

Hi Manuela,

Thanks for reaching out!

I’d be happy to help you with this. Can you share with me where you read that? That will help me track down the info.

Thanks!

Andras

[Andras]

Hi Dimitry,

This was a tricky one to find. 🙂 I took a look at your page and the code.

The cause is this declaration which supposedly comes from:
https://speakingfluent.com/wp-content/themes/Drift_Pro/lib/extentions/bootstrap/css/bootstrap.min.css?ver=2.3.2

[class*="span"] {
float: left;
min-height: 1px;
margin-left: 30px;
}

That basically means if there is a css class that contains “span” (like in events-category-spanish-calendar), that will have a float left.
You can unset this with either renaming the category name so it doesn’t have “span” in it, or you can add the below css snippet to your style.css file.

body.events-category-spanish-calendar {
float: unset;
}

Let me know if this does the trick. I’m super curious. 🙂

Cheers,
Andras

[Andras]

Hi,

I had a user sharing a solution, but unfortunately I cannot find the thread.

It went somehow like this:

• On Facebook signal for the event that you are interested or going
• the event has to be owned by you / the account you are trying to import from
• import it to google calendar – if I remember correctly this needs to be done manually
• set up automatic import with Event Aggregator from google calendar

This is all I have at the moment.

Andras

[Andras]

Hi,

I will need to look into both of the cases, so I need to ask for a bit of patience.

Thanks,

Andras

[Andras]

You are very welcome!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hey Warren,

Stoked to hear that helped! Awesome.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Guten Morgen Gesine

Thanks for getting back to me, I’m happy to hear you the re-import worked.

This might have been an isolated case in which the dates got mixed at that one import.

I have already contacted one of the developers and will have a talk with him later this week about the case and what he thinks. I’ll let you know afterwards.

Schöne Tage

Andras

[Andras]

Hey Joe,

Thanks for clarifying.

I will need to check that to be exact.

By using the slug “payment-methods” when a organizer is logged in

Not quite sure what you mean by this. Can you explain in more detail and / or share a screenshot? Thanks!

I know the functionality is still there inside community tickets

Yes, the functionality is there and will stay for a while to enable users who have been using split payments before to be able to continue. Probably as long as PayPal allows them.

All I need is the functionality where my organizers can input an event and accept payment to their paypal.

I understand. Though my thinking is – also based on this article -, if you are using the split payments functionality of the plugin you will still need to apply at PayPal for NVP/SOAP app, which is not possible any more.

I’ll get back to you later when I receive some further information.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Ah, so sorry. Looks like the first ‘a’ escaped somehow:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}

If they show up later properly, then it is the bug I mentioned. I hope we will be able to get that fixed soon. Until then give that – now hopefully good 🙂 – snippet a try.

A.

[Andras]

Hi,

I just remembered 2 more cases when this might happen:

• The user fills out the fields with the ‘space’ characters. But even in this case the email address would need to be proper
• The user puts the ticket in the cart, but finishes the purchase much later and the attendee data ‘expires’ until then

I will try to pull in another set of eyes to take a look at this.

Andras

[Andras]

Awesome, stoked to hear!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

[Andras]

This reply is private.

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