Check-In option for Attendees Not Working

[gschnoor]

Each time I click the “Check In” button for an Attendee from the Attendees list in the admin area, it doesn’t hold the change. When I refresh the page, it still shows as not being checked in. What is wrong?

[Andras]

Hi gschnoor,

Thanks for reaching out to us!

I’m sorry about this issue with the check in. This is a bug we are already aware of and have it ticketed. Our developers will take a look at it soon. I will add your voice to the ticket as well.

This seems to be a caching issue. Do the attendees still show up as not checked in after a day or so?

You can potentially try the following snippet, copy it into your functions.php file and check if that solves it for now:

dd_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}

Let me know if that helps.

Cheers,
Andras

[gschnoor]

It gave me the following error when adding the code to the functions.php:

Your PHP code changes were rolled back due to an error on line 781 of file
wp-content/themes/skt-charity-pro/functions.php. Please fix and try saving
again.

Call to undefined function dd_filter()

If you have any questions or need anything else, please let me know.

[gschnoor]

And yes, some of them will show up later. I’ve been trying to diagnose it
myself and can’t get it narrowed down yet.

If you have any questions or need anything else, please let me know.

[Andras]

Ah, so sorry. Looks like the first ‘a’ escaped somehow:

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}

If they show up later properly, then it is the bug I mentioned. I hope we will be able to get that fixed soon. Until then give that – now hopefully good 🙂 – snippet a try.

A.

[Victor]

Hi Greg!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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