[Andras]

Meanwhile could you please send me an updated system information in a private reply, and also check the ‘Automatically share…’ box under Events > Help? This latter is a new feature and there are cases when it doesn’t work, that is why I’m asking for both. Thanks!

Here’s a guide on how to do all that.
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
Andras

 

[Andras]

Hi aehhub,

Thanks for checking that. Brings us a bit closer. Since it is a theme conflict I’m a bit limited in helping.

When I look at the page, then I see two errors:

The error messages are:
Error: no such method ‘instance’ for menu widget instance http://www.aehhub.org/wp-includes/js/jquery/jquery.js?ver=1.12.4 Line 2

 

TypeError: e is undefined http://www.aehhub.org/wp-content/plugins/the-events-calendar/common/src/resources/js/bumpdown.min.js?ver=4.3 Line 1

The second one seems to be connected to us. I’ll look around on what this could be. Please hang tight.

Also note that you are receiving a

<span class=”objectBox objectBox-text “>Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys</span&gt;

error on some pages.

I’l get back to you as soon as I can.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Monica,

I cooked up something for you.

Copy this template to your child theme folder by creating a file at [your-theme]/tribe-events/pro/modules/meta/additional-fields.php

https://gist.github.com/andrasguseo/a791306e1591c7638e088a4a36c71b8d

Then you might want to adjust in the middle the

$title_of_fields

list.
That’s all to it.

Let me know how that works out!

Cheers,
Andras

[Andras]

Hey Simon,

I see in your system information that you are using outdated version of our plugins. Since then we have released 2 major versions and several maintenance releases. Please update your plugins to the latest version and let me know if that solves the issue.

Thanks and cheers,
Andras

[Andras]

Hi Larissa,

I see a javascript error when I click on the prev / next links in list view. Please, allow me some time to investigate this. I’ll get back to you on this asap.

Also note, there is another error, which you might want to investigate. Goes like this:

“NetworkError: 404 Not Found – http://www.sprucepeakarts.org/resources/demos/style.css&#8221;

Cheers,
Andras

[Andras]

Hi controlyours,

Thanks for the extra info, I’ll forward it to our devs.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello Christos,

Thanks for using our plugins and welcome to the forums! I’m really sorry about your facebook importer issue and the confusion. Let me help you out with this and give you some clarification.

Event Aggregator is not a separate plugin. It comes built in with The Events Calendar 4.3, just like the basic CSV importer before.

Since you have a valid license for Facebook Importer you automatically received a license for the same period for Event Aggregator, so you can give it a try. You can already access your license key in your theeventscalendar.com account under My Account > License Keys (or click here). Once you enter the license key under Events > Settings > Licenses all features will be made available to you.

Your Event Aggregator license can be used on up to 10 sites and it allows you to run 100 imports per day, with as many events as you want. That means you can basically import 4 times every hour.

Event Aggregator has been built from the ground up, so it is a more robust software with less bugs and glitches. It also includes some improved Facebook import features, such as scheduled automatic imports from Facebook groups and personal profiles, better handling of bulk imports, and an improved user interface.

I hope this clarifies some of your questions. Give EA a test drive, I am quite sure you will be satisfied with it.

Let me know if you have any more questions or feedback.

Cheers,
Andras

[Andras]

Hello Peter,

Thanks for reaching out!

The current 4.3 release was a major release focusing more on new features and less on bugs and fixes. This is most likely why you don’t see this issue fixed yet. It is most probably going to be fixed in one of our upcoming maintenance releases.

You can find more info about releases here:
https://theeventscalendar.com/release-schedule/

I can offer you a workaround / fix for this luckily, until the real fix arrives. Paste the following snippet into your child theme’s functions.php file:

https://gist.github.com/GeoffEW/1070a19b06a35a6abb73098749e9b7b1

Let me know how that works out.

Cheers,
Andras

[Andras]

Hi Cliff,

Thanks for reaching out! I’m sorry you are having this symlink issue after the update! Let me try to help you with that.

Until now we haven’t heard any reports of that issue.

Could you try to run a test for conflicts? Here is a guide for that (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) and see if that can narrow down the cause of this?

Basically what you need to do is switch of all plugins, except for the Modern Tribe ones and switch to a default theme like twentysixteen. Let me know the result of this.

Thanks and cheers,
Andras

[Andras]

Hello Sonya,

Thanks for reaching our with your question. Let me try to help you out with this.

1. The sender:

This is a built in WordPress thing, independent of The Events Calendar plugins. There are several options how you can change this: via custom code in functions.php or via plugins.

I just did a quick search and got these two nice results:

https://enriquechavez.co/change-email-sender-wordpress/

https://premium.wpmudev.org/blog/wordpress-email-settings/

 

2. Email content

I believe this can be done with a template override. Here is what you need to do:

1. Look up this file:
wp-content\plugins\event-tickets\src\views\tickets\email-tickets-moved.php

2. Make a copy of it here:
wp-content\themes\{your-theme}\tribe-events\tickets\email-tickets-moved.php

3. Open the file for editing and look for the text you want to change. It is around line 100.

Please note, do not change the strings like ‘%2$s’ and ‘%3$s%4$s’ in the text as they are the placeholders for the events.

Let me know if this helps!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hi Matt,

Thanks for using our plugins and welcome to the forums! Let me help you out.

Could you please send me some screenshots of the results? This is a really curious case.

A screenshot of the orders page under WooCommerce > Orders and the Attendee list of the event.

Also, if you could share your system information with me based on the below guide, that would be great:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks and cheers,
Andras

 

[Andras]

Hi Lucy

Thanks for going Pro and welcome to the forums! Let me help you with your question.

I’m not quite sure the creating a home directory will work like that.

If you would like your website’s home page to show a calendar, then create an empty page and put the shortcode in there. I can recommend this article for some further details:

Set the Calendar as the Homepage

 

Let me know if this helps or if you have any more questions.

Cheers,
Andras

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