New customer order email missing quantities and prices

[Simon Groves]

Hi
We have an odd issue in that the new customer order seems to be missing the quantity and price info for the individual tickets. However, the subtotal and VAT is showing

Has anyone else had this?

We did customise an email to include attendee details as per this thread here. I don’t see how they could cause the issue though!?

Any help would be very much appreciated!

[Andras]

Hey Simon,

Thanks for using our plugins and for reaching out!

In the original order emails (not the ticket email) the quantity and price are included. What happens if you remove the customization? Do you then get the missing info in the email(s)?

Cheers,
Andras

[Simon Groves]

Hi András

I did try and remove it but sadly it made no difference

Is there anything else I can try?

Many thanks

[Andras]

Hey Simon,

I see in your system information that you are using outdated version of our plugins. Since then we have released 2 major versions and several maintenance releases. Please update your plugins to the latest version and let me know if that solves the issue.

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts