Event time not importing correctly for iCal import (Events Aggregator)

[controlyours]

Hi there,

My events are not being imported with the correct times in many cases. For example, I have an event on February 17, 2017 that is supposed to show up as being from 9AM-3:30PM. Instead, after being imported through the Events Aggregator extension, it shows the time as being from 3:00PM-3:00PM. I have tested this iCal feed by importing into iCalendar on my iMac, and the times are correct there.

I’m running The Events Calendar RC4 with the Events Aggregator extension. Here is the feed I’m using to import: webcal://connect.esu9.org/Workshops/iCalendarSubscribe.aspx

This is the event that I used as an example above: http://esu9.staging.wpengine.com/calendar-event/science-olympiad-2/

Thank you, let me know if you need any more details from me!

[Andras]

Hey controlyours,

Thanks for using our plugins and welcome to the forums!

As a first, please note that we don’t provide support for Release Candidates at all, and for Event Aggregator not yet; we only give support for final releases and we like it if you are using the latest. 🙂

Thanks for the submitted info above.

I’m not sure if I understand correctly… I checked the Science Olympiad 2 event you linked in here, and the way I see it, the event is set up to start AND finish at 3pm.

This is what I get when I hit the iCal export button:

DTSTART;TZID=America/Chicago:20170217T150000
DTEND;TZID=America/Chicago:20170217T150000

Am I missing something? Or that event is already the result of the import?

Cheers,
Andras

 

[controlyours]

Hi András,

Thanks for your reply! I wasn’t sure where to post potential bug reports, as the beta site seems to have been inactive since the close of the beta.

Yes, the event after import shows the start and end time as 3pm, but the source of the event has the correct time, found here:webcal://connect.esu9.org/Workshops/iCalendarSubscribe.aspx The event time is changed to 3pm-3pm after The Events Calendar Aggregator extension imports it. You can check the linked source feed for the correct time.

On a similar note, I’m also seeing events duplicated many times over. It’s almost as if the Aggregator extension is having issues with recognizing that an event already exists, so it just creates a duplicate event.

Forgive me if this is in the wrong forum, I just don’t know where to post about this 🙂

[Andras]

Hello controlyours, hope you had a great weekend!

This is the right place for posting questions and bugs, no worries about that. Usually people have a question in their post and since I didn’t see one in yours I got a bit confused. :blush:

I checked that thread again, and actually not only for the Science Olympiad, but for all events the start time is being changed to the end time. I’ll file a bug ticket for this and hopefully we can resolve it fast. I’ll be in touch if we need any more info.

I think the same will happen for the duplication, though we released a hotfix for TEC (4.3.0.1), please update and check if the duplication issue still exists, and let me know. Thanks!

Cheers,
Andras

[Andras]

Do you know if that feed is an outlook365 feed? Or what is the origin?

Thanks!

Andras

[controlyours]

Hi András, thank you for those updates!

The feed could possibly be an outlook365 feed, but I don’t have control over the source, so I’m not sure how it’s set up. I just know that the format they use is exported to an iCal feed. This is the page where the webcal:// link can be found (the “subscribe to calendar” link): https://connect.esu9.org/workshops/Calendar.aspx

It does produce a valid iCal feed, as it imports to iCalendar just fine, and imports into Events Aggregator okay, apart from the time of course.

I will see if the duplication issue still exists.

Thank you!

[Andras]

Hi controlyours,

Thanks for the extra info, I’ll forward it to our devs.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks and cheers,
Andras

[Andras]

Hello David,

Just wanted to get in touch to check if you are still experiencing this issue with the wrong times when importing. Please let me know so we can address the issue or close this ticket.

Thanks,
Andras

[controlyours]

Hi Andras,

I am still experiencing this issue, yes. I’ve included a couple screenshots that may help pinpoint the issue. The first is what the import is showing the times as in the Event Aggregator importer, the second is a screenshot from the raw .ics file Date/Time stamp for an even occurring on March 30th. The ics file has the time formatted in Zulu time (UTC +0), whereas the local time is CDT (UTC -5). The import shows the event starting at 2:00pm, but the even actually starts at 9:00am.

Thank you for the continuing work to resolve this.

[Andras]

Hello David,

I’m sorry for the long radio silence. Our whole team was out the last week of March and now we are playing catch up. 🙂

I checked your staging site for which I have the system information and I saw that an older version (4.3.5) of The Events Calendar is running on it.

The ICS time in Zulu is right, this makes the ics files / exports uniform. There could be 2 other issues though: 1) the ics file / feed doesn’t define the timezone of the events (which could be OK, b/c of the Z-time); 2) event times are not being adjusted based on site timezone.

While you run an update of the plugin we will try to dig a bit deeper.

Cheers,

Andras

[Andras]

I was looking though our logs of bugs and we have an issue there related to the “Z” and not converting the time. This is just to let you know that we are actively looking into this bug.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and reference this one.

 

Thanks and cheers,
Andras

[controlyours]

Hi Andras,

Thank you for looking into this further! To clarify – I am running the latest version (4.4.5) on the production site, where I am still seeing the issue.

Looking forward to a fix!

• This reply was modified 9 years ago by controlyours.

[controlyours]

Hi Andras,

Thank you for looking into this further! To clarify – I am running the latest version (4.4.5) on the production site, where I am still seeing the issue.

Looking forward to a fix!

[Andras]

Thanks for reporting that back. We are currently scoping the next maintenance release and might have a fix for this by the end of the month.

A.

[controlyours]

Hi András,

It seems that the event time is showing up properly now, even though a fix was not indicated in release notes (at least from what I saw).

However, events are still being duplicated. I can run the import multiple times, and each time it will re-import all events. Any progress on this part of my issue? I had another thread open about this, but I must have missed replying so it was closed.

Thank you.

[Author]

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