Order received to many tickets

[Matthew Myles]

Hello,

I recently set up event tickets plus for the first time. The first few orders went through without problem. The latest order was for 5 tickets but when I view the attendees it shows 10 different tickets with different Security Code going to the same order. The total tickets sold = 10 (which is correct) but the list of tickets showed 15.

Any thoughts on how to fix this or what could have caused this to happen?

Thanks,

Matt

[Andras]

Hi Matt,

Thanks for using our plugins and welcome to the forums! Let me help you out.

Could you please send me some screenshots of the results? This is a really curious case.

A screenshot of the orders page under WooCommerce > Orders and the Attendee list of the event.

Also, if you could share your system information with me based on the below guide, that would be great:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks and cheers,
Andras

 

[Matthew Myles]

Hello, Soory for the delay. Attached are the screen shots you requested. I also enabled the automatic info sharing feature. you will see that there are 10 tickets for Julie Joseph but she only paid for 5.

Let me know if you need anything else.

Thanks,

Matt

[Matthew Myles]

This reply is private.

• This reply was modified 9 years, 6 months ago by Matthew Myles.

[Andras]

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[Matthew Myles]

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[Andras]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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