Transering an attendee to another event using the "move" option – Email issue

[Sonya]

Greetings, I am using Events Calendar Pro with Event Tickets Plus. We just discovered the option to actually “move” an attendee to another event without having to delete and then reinstate (yeah!) I am referring to this located a:
/events
/I select the “Attendees” option, see image “attendee1.jpg”)
I then select “move”
Then I go through the process to move the attendee to another event from the designated drop down

Then….. the email is generated and it comes from WORDPRESS. I don’t want the email to come from WORDPRESS, I would like it to addressed from our business.

How can this be changed?

Also the email that is generated is quite blunt (and the word transferred is incorrect) it reads as:

We wanted to let you know that a ticket you purchased for Wine Event on 10/24/16 (6pm-9pm) has been transfered to Food Event on 11/10/16 (6pm-9pm). Your ticket remains valid and no further action is needed on your part

We do LOVE how the attendee can now be moved to another event, however please assist on how this generated email can be modified so that we can add our footer and make it a tad more friendly.

Also, we are not WordPress gurus or programmers, so if you can respond with the easiest way to resolve this for non programmers would be greatly appreciated.

Many, many thanks!
Sonya

[Andras]

Hello Sonya,

Thanks for reaching our with your question. Let me try to help you out with this.

1. The sender:

This is a built in WordPress thing, independent of The Events Calendar plugins. There are several options how you can change this: via custom code in functions.php or via plugins.

I just did a quick search and got these two nice results:

https://enriquechavez.co/change-email-sender-wordpress/

https://premium.wpmudev.org/blog/wordpress-email-settings/

 

2. Email content

I believe this can be done with a template override. Here is what you need to do:

1. Look up this file:
wp-content\plugins\event-tickets\src\views\tickets\email-tickets-moved.php

2. Make a copy of it here:
wp-content\themes\{your-theme}\tribe-events\tickets\email-tickets-moved.php

3. Open the file for editing and look for the text you want to change. It is around line 100.

Please note, do not change the strings like ‘%2$s’ and ‘%3$s%4$s’ in the text as they are the placeholders for the events.

Let me know if this helps!

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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