[Andras]

Hi Justin,

Thanks for reaching out!

Please give me some time to look into this.

Please also note, that this essentially looks like a custom development task and so is outside of our stated scope of support.

We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and I will get back to you as soon as I can.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Cheers,
Andras

[Andras]

Hi gomauro,

Thanks for reaching out!

I’m not sure I fully understand what you need.

Do you mean you want to have a separate / extra set of “HTML before event content” box, which you want to use on the Community Events submission form?

That might not be possible like that, but there are other options.

You could either create a template override for this file:

wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php

and hardcode it in that file.

Or you can use the following hook to add your required content there:

do_action( 'tribe_events_community_form_before_template', $tribe_event_id );

Does this help?

If you can share with me further details about what you need I might be able to help you further.

Also if you have a link to your previous inquiry that would be welcome.

Cheers,
Andras

[Andras]

Hi Mihal,

Thanks for reaching out to us.

It is not really recommended to have longer import range from ‘Other URL’, as it might have an impact on the performance of the source site.

If you are in control of the source site and are comfortable with the resources, then you can try this snippet in your functions.php file:

[code language=”php”]
function tribe_ea_yearly_limit( $option ) {
$options[YEAR_IN_SECONDS] = array(
‘title’ => ‘One year’,
‘range’ => ‘One year’,
);
return $options;
}
add_filter( ‘tribe_aggregator_url_import_range_options’, ‘tribe_ea_yearly_limit’ );
[/code]

Let me know if that works.

Cheers,
Andras

[Andras]

Hi Jen,

Thanks for reaching out to us!

Happy to hear you found a solution for coloring the categories. Good job there!

As for the default date I can share with you this snippet:

• https://gist.github.com/andrasguseo/6df4bf6911608bcc33d2deb9c795a37f

I just tested it and worked on my test site.

You can set the desired date on line 28 of the code.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi pilotlaw,

Thanks for reaching out!

Language variations are not handled by our plugins. I guess it is either through your theme or a 3rd party plugin that you use.

If you can share your full system information with me I might be able to give you some advice but it would probably give you a faster resolution if you reached out to the developers of the plugin that handles translations or the theme, wherever the translations are handled.

Cheers,
Andras

[Andras]

Hallo Uwe, this time from Slovakia! 🙂

I see the issue on your website. I have tried to recreate it on my test site but everything seems to work well. I created 3 organizers, each with a recurring event. When filtering for the organizer it always showed me the next upcoming event.

I tried that with both showing only the first instance of recurring events and showing all.

The next step would be if you could run a conflict test yourself on your website (possibly staging) with the plugins updated.

I understand that this can be challenging in some circumstances, but I’m afraid that without this we cannot progress further as we can’t find where the issue is.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi David,

Thanks for reaching out to us! Sorry to hear about your issue.

Could you please share your system information with us and provide a URL where this issue is visible.

Thanks,
Andras

[Andras]

Hi Jim,

Thanks for reaching out to us and I’m sorry to hear about your issue with recurring events being duplicated.

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

Thanks for understanding!

Cheers,
Andras

[Andras]

Hi Lara,

Thanks for reaching out to us!

I’m sorry about this issue with the imports from eventbrite!

We are aware of this bug, in which the formatting from the event description disappears when imported. We have it ticketed and it is on high priority. Our developers will take a look at this to get it fixed. I added your voice to the ticket.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hello Tracy,

Thanks for reaching out to us!

I could replicate this behavior and it is a glitch on our side. I created a bugticket for this and our developers will take a look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi Garrett,

Thanks for reaching out and giving such a detailed explanation!

The Events Calendar / PRO or Event Aggregator does not have a direct “sync” option with google

calendar. It is possible to import events from it, but there is no export / push option.

What you can try though is, each calendar page provides an ‘Export’ link. Copy the url of that link (right click > copy link location) and in your google calendar add it as a new calendar. The events then should show up.

I guess then the calendars on the mobile phone or the settings there will need to be updated too, to show the new calendar, but I’m not sure, I haven’t tested this part.

I hope this helps.

Let me know if you have further questions.

Just remembered, we do have a free extension that might also work for you, which allows setting a custom date range for the export.

• https://theeventscalendar.com/extensions/advanced-ical-export/

Cheers,
Andras

[Andras]

Hello again rhapsody,

Thanks for getting in touch!

Sorry to hear you are still experiencing some troubles.

I would be grateful if you could share your system information here again, for 2 main reasons:

• Your system information probably has changed since the last time with plugin updates and changes of the settings
• It will save me time not having to jump between threads looking up your old system information

Thanks in advance!

One customer booked an event through the site for 3rd August but got a confirmation email for August 10th

Is this maybe a recurring event? Can you share with me some more details? URL to the event, screenshot of the order, screenshot of the attendee list, whatever else you think might be useful.

Also, if you could share with us detailed steps on how we can try to reproduce the issue would be helpful, including details on how the event / ticket is set up.

As a sidenote, I see you are using qTranslate. TEC doesn’t officially support it, which doesn’t mean it cannot work. However it would be great to know if the issues can be reproduced without qTranslate.

As for the shortcode issue, Jennifer is already handling that. A quick update, the fix is waiting to be tested. If it passes it will be released in the second half of August.

Cheers,
Andras

 

[Andras]

Hi,

Answer: indeed with twentyseventeen it is working. What do I have to do?

I’m not sure I will be able to help you with this one. I am not familiar with your theme and your site setup and falls beyond the scope of our support.

What you can try is hide the page title with css, and make the calendar title visible the same way.

Maybe there is a setting for this in your theme settings.

You could also reach out to the community of the theme and check their forums for ideas.

If you select the next or previous month suddenly everything is French, which is the default language.

Hmmm… I just tested this on my test site with all plugins updated, and it works well.

What I can think of is clearing the WPML cache under WPML > Support > Troubleshooting and in the ‘Advanced Settings’.

I will also reach out to the team to see if they have any idea.

filter bar is for both languages French and Dutch still in English even after update of both .po files from the pot file.

Also not sure why. Does your hosting provider have some caching or a caching plugin that could interfere?

By the way, do you want direct access to the website to make troubleshooting easier?

Thanks for the offer. We are unable to accept logins to live websites of our clients.

Would you maybe able to set up a staging site to do further testing? I might be able to help you out there.

Cheers,
Andras

[Andras]

Thank Adam, much appreciated!

I will leave this ticket as “pending fix” and we will ping you here with any news.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Author]

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