[Andras]

Thanks for getting back to me.

Your ‘premium support’ is really no support at all.

I’m sad to hear you see it that way. Until now I was doing my best to help you resolve your issue. All I had as a starting point is that you have a ‘500 internal server error’, so I suggested steps that can help figure out what is happening.

I’m happy you changed themes. That is part of your conflict testing procedure, which would have been my next request, but thanks to your pro-activity, curious nature, or both we are one step ahead. Good job on that one!

If it will not work with the theme that I want to use, then there is really no point in spending over $200 for your plugin.

You are absolutely right in that. I wouldn’t want to spend $20 on something that doesn’t work, or cannot be made to work.

Now that you figured out that the theme is causing the issue we can start resolving it and we can start to try to make it work. We can do that if you are also open and willing to, as I will need your help and cooperation in this.

As a next step I would like to ask for your system information, if you could share that with me  in a private reply that will also take us half a step further.

What theme are you using and what version? Are you using a child theme?

With this information in hand I will be able to assist your further in getting your site and calendar to work with the theme of your choice.

Let me know how you would like to proceed further.

Cheers,
Andras

[Andras]

Hi,

I’m sorry to hear that the issue is still there despite our best efforts. I have to say I’m close to the end of my wits in this case, on my test site everything is working as it should.

Your WPML version seams to be one behind the currently available, so you can try updating that, and of course all the rest that have an update available.

The only other suggestion I still have is setting up a new site from scratch with the calendar plugins and WPML to see if this behavior can be reproduced again and what are the steps for it.If it all works fine, then add your theme, test, then add the rest of the plugins.

If you decide to do this, then I recommend reading the following article:

• https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

It seems to me that this would be a faster way of solving the issue, then continuing to chase monsters in the dark with earplugs.

One other possibility would be if you could make a copy of your site as a staging site where we can play around. Though there is no guarantee we would find the issue like that (it might be a little hidden setting) but might be worth a try.

I will still reach out for some help internally, maybe someone has another idea.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Thanks for checking that!

If it shows a 500 error in IE, then it is likely the same in all browsers, they just don’t announce it.

I checked your events page now and it loaded. Did you manage to fix it in the meantime? Do you need any further help?

A.

[Andras]

Hi Christine,

The little calendar icon is there in the code. However, that icon gets hidden for events that are set as a ‘featured event’.

The easiest would be un-marking the events as featured.

If you need them to be set as ‘featured’ than I guess it would be possible to make the icons appear again with some css code.

Cheers,
Andras

[Andras]

Hi Justin,

I had a chat with a developer and got this info:

“they’d need to take and adapt the Tribe__Tickets__RSVP::front_end_tickets_form() function – tweaking it to suit their needs (and customizing the RSVP messaging so that success messages etc only apply to the correct individual form within the loop etc, which it isn’t built for right now). So that function would be a pretty good starting point for them, but there’s a bit of work ahead to re-sculpt it.”

if decide you’re not able to provide support to this ticket please let me know

I’m glad you brought this up. Custom development like this one is definitely out of the scope of our support.

We may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

And of course, if you would like to ask for a refund, you can do that here and my colleague will process that as soon as possible.

Cheers,
Andras

[Andras]

Hi Mauro,

Unfortunately our minimum budget for doing any kind of development starts at $20.000 so we cannot take on this custom development project.

If you still need help with this, then you could reach out to one of these independent developers who are not affiliated with us and are well known in our community.

To help you a bit further I found a bit better way to inject content before the community submission form. Copy this snippet in your functions.php file:

[code language=”php”]
add_filter( ‘tribe_events_before_html’, ‘agu_custom_before_html’ );

function agu_custom_before_html( $content ) {

// If it’s Community Events Submission form, then inject this content.
// Otherwise use what’s under Events > Settings > Display tab
if ( tribe_is_community_edit_event_page () ) {
$content = "xxx";
}
return $content;
}
[/code]

You need to change the ‘xxx’ to the content you want to appear. It also should accept html tags.
If you also need the content from the setting page to appear, then you will need to adjust the code like this:

[code language=”php”]
$content .= "xxx";
[/code]

Hope this helps you get started.
Cheers,
Andras

[Andras]

Hey Justin,

I wish that the disappearance of Facebook imports would mean that all other import bugs are automagically fixed, but unfortunately we are not in Wonderland where this could happen.

Nonetheless our development team is continuously working on fixing bugs and bringing improvements to our plugins. Some take less time, and some take more.

The bug you are affected by is partially out of our reach and we cannot do much about that part. We have made some progress on this, but the issue is more complex. At the moment it looks like we might need to switch to a different map provider, which means more work.

Rest assured, the issue is not swept under the carpet waiting for it to expire.

Thanks for your patience so far!

Cheers,
Andras

[Andras]

Hi,

Unfortunately we do not provide support over the phone or via email, only directly through our helpdesk. I will be happy to provide you assistance here to the best of my knowledge.

Please share your system information in a private reply here.

Also it would be great if you could run a test for conflicts and see if something else is at play here or not. The conflict test will help us eliminate the possibility that this is caused by another plugin or the theme you are using.

The best would be doing this on a staging site so that the traffic on your live website is not disturbed.

As a sidenote, the French link is also present in the code on other pages (e.x. here, screenshot: https://cloudup.com/clqsHLKWHOC), but it is hidden with this css code:

[code language=”css”]
.wrapper .header-outer.default-bg #top-bar .social-icons li#lang-link-fr {
display: none;
}
[/code]

If you would like to hide French on all pages, then change the above code to this:

[code language=”css”]
#lang-link-fr {
display: none;
}
[/code]

If you want to get rid of French totally from the site, then you will need to find out how it got there in the first place.

Hope this helps.

Cheers,
Andras

[Andras]

Hello Michele,

Thanks for getting in touch with us! You posted some great questions, let me help you with them.

Can the upcoming events widget be filtered by location/venue?

No, that widget can only be filtered by event categories.

There is another widget though, the Events Featured Venue widget which lets you choose which venue’s events you want to list. I believe that would work for you, unless you want ‘live filtering’.

Is there a way to have a calendar that only shows one venue?

If you mean that you only want to show events from one certain venue, then yes. Every venue has it’s own page automatically and can be accessed through a url like this:

http://domain.com/venue/venue-slug/

This will show a list of events, note however that this will not give you a month view. If you would like a month view, then you could use categories for the events, as categories can be shown as month view. Url is something like this:

http://domain.com/events/category/category-slug/

Alternatively you could try some third party plugins like this but not sure if the free version will do that for you.

Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi Jason,

Thanks for reaching out!

It looks like you are using a personal license on a multisite installation. There is no problem with this at all, but in this case you will need to manually update the Events Calendar PRO plugin. (This article gives you more details about multisite installation / license: https://theeventscalendar.com/knowledgebase/multisite-license/)

If you would like to have automatic updates on a multisite, then you will need to purchase or upgrade to a multisite license.

Hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi Christine,

Thanks for reaching out!

Sorry to hear about this change.

Not quite sure what could have happened here. To the best of my knowledge we haven’t touched the looks of the Event List Widget for quite some time now.

My hunch – and purely a hunch – is that there was a change in Avada in one of the recent updates.

Could you please send me a direct url to the page where the issue exists?

Thanks and cheers,
Andras

[Andras]

Hello Chris,

Thanks for reaching out to us!

I’m sorry to say that none of the features you have asked are available in our plugins out of the box.

It might be possible to get those functionalities but it would require a good deal of custom development.

These are all great ideas and we are always thankful to our community to receive these as it shows what functionalities you are looking for.

If you would like to see these as features I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

1. Waitlist – https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6095921-add-waitlist-capability

2. Attendee communication – (possibly) https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/17720911-follow-up-event-email-for-all-customers-not-just

3. Conference style reg – (maybe) https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/34102495-add-subevents-with-stock-management-option

If you can add some details to those what exactly you are looking for, that would be helpful.

If those tickets are not a good match, then feel free to browse for others or create a new one.

Let me know if you have any further questions.

Cheers,
Andras

http://tribe.uservoice.com/

[Andras]

Hi Cynthia,

Thanks for reaching out to us! Sorry to hear about this notice.

We did have this issue show up in different cases because we have changed the way assets are loaded in our plugins. Once you updated to the latest versions (I see you have) the notice should not appear any more.

If it still does, then please let me know and copy the new error messages in a reply.

Thanks and cheers,
Andras

[Andras]

Hi leemanpa,

I’m sorry for the longer than usual waiting time. We are receiving an unusually high number of requests. Our team is doing its best to manage the load as fast as we can.

The 500 internal server error issue can be caused by a multitude of things, not excluding plugins.

There are several articles on the internet that can help you troubleshoot them, I personally used this one already several times, but any article on this list can be helpful.

If you suspect this is caused by a plugin, then the fastest way to go about it is logging into your ftp server and renaming the plugins folder under ‘wp-content’ to something else (like ‘plugins-old’).

If that fixes it, then there is an issue with one of the plugins.

The next step would be renaming the folder back to ‘plugins’ and doing a similar test with the plugin folders inside that one.

Let me know what you find and if I can be of further assistance.

Cheers,
Andras

[Author]

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