Eventbrite Event Description Formatting Not Importing with Event

[laraolson]

The event formatting (ie- line breaks, bold, italic) isn’t importing with our events.

Something that looks like this in Eventbrite-
This camp is packed full of fan favorites! From papier mache bowls, projects that glow-in-the-dark, and messy clay masterpieces, these are the Kidcreate projects our students love the most! This is the stuff the kids can’t get enough of, all packed into one very popular camp that is guaranteed to be an artsy good time! Please pack a nut free snack and drink for your child.

Dates: Monday-Thursday 8/6-8/9, 9:00-12:00
Cost: $135 member/$150 non-member

Looks like this on our website-
This camp is packed full of fan favorites! From papier mache bowls, projects that glow-in-the-dark, and messy clay masterpieces, these are the Kidcreate projects our students love the most! This is the stuff the kids can’t get enough of, all packed into one very popular camp that is guaranteed to be an artsy good time! Please pack a nut free snack and drink for your child.
Dates: Monday-Thursday 8/6-8/9, 9:00-12:00Cost: $135 member/$150 non-member

How can we fix this? Editing every event on our website isn’t an option! We have 100’s of events!

[Andras]

Hi Lara,

Thanks for reaching out to us!

I’m sorry about this issue with the imports from eventbrite!

We are aware of this bug, in which the formatting from the event description disappears when imported. We have it ticketed and it is on high priority. Our developers will take a look at this to get it fixed. I added your voice to the ticket.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Victor]

Hi Lara!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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