[Andras]

Hi Henning,

I updated the snippet 2 days ago to handle RSVPs – it produced an error if an event had tickets and RSVPs as well.

Now I added the Total Order / Total Cost column which goes into the export.

Adding line item costs requires more time invested. It’s a great idea, I might do that in a future version.

Let me know if that works.

Cheers,
Andras

[Andras]

Hi,

I’m happy that we made a step forward. Let’s check the rest.

On the left side you see Event category, Organizes, etc in English although in the translation is available. Why?

Make sure that the translation file of Filter Bar is also updated from the latest .pot file. Also for Dutch (point 4.)

The title bar “Évènements en août 2018” is ok because we are in August

Looking at the code, my hunch is that this is coming from the theme that you are using. Please switch to a default theme like twentyseventeen and check if you have the issue there as well.

If you select the next or previous month suddenly everything is French, which is the default language.

Please try what happens if you disable the month view caching under Events > Settings > Display tab

When you select Nederlands (Dutch) the title bar is repeated above the calendar.

The top one is the page title that likely comes from the theme. (Like in the above point.)

The bottom one is the calendar title that comes from the plugin.

Again, switching to a default theme can help discover / investigate this.

there is also something strang when you go from month to list view. You get only one event, while there multiple events.

This happens in which language?

Let me know and we’ll investigate further.

A.

[Andras]

Phew… (wipes sweat from forehead)

Okay, that is a step forward. I’m glad we have some sort of a workaround.

The downside of using the LQS is that it can contain other bugs that have been fixed since then. But, if it works for you without issues, then you are not affected by those bugs. If anything crops up, let me know.

Why the LQS probably works is that it skips some certificate check steps. If you have the bandwidth it might be worth exploring the second option or setting up a new SSL certificate for the site. I see you are using Let’s Encrypt and that is fine. In general there should not be an issue with that, my test sites and a number of users are using that without issue.

Would you be able to provide us with a full database dump? It might give us some further clues.

Thanks and cheers,
Andras

[Andras]

That’s awesome, happy to hear you managed to solve it! Congratulations!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi Adam,

Thanks for hanging in there and being so helpful and proactive with running tests and different scenarios. Both this and your patience is much appreciated.

I’m having further discussions, trying to figure out what is happening here.

Two more things we can try in our quest to found the source of this evil.

1. Try using the “legacy” queue system.

To do this add the following line to your wp-config.php file:

define( 'TRIBE_EA_QUEUE_USE_LEGACY', true );

This will use the previous version of the queue system.

2. Remove the SSL certificate and go back to HTTP.

This will show us if maybe there is an error with the certificate or something connected to that.

We had similar issues in the past with self-signed certificates.

 

None of these are good long term solutions, but they can help us get closer to the source of the issue, and can be used temporarily until we get this fixed.

Looking forward to hearing the results!

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hey Matthew,

Thanks for chiming in here, much appreciated!

@trustworkzdev, let us know what you find.

Cheers,
Andras

[Andras]

Hi,

I guess there was a copy-paste glitch and you meant that you copied the files to wp-content/languages/plugins.

Also, there are more strings with “Month”. One is with upper case “Month” that is being shown on the front-end, the other is the lower case “month” which is the slug for the page.

The case is the same for “List” and “list”.

Make sure you translate the proper one.

by the way what do you mean “the pot file from the current version of tec”?

The .pot file is the initial template of the set of strings in the plugin. This is used to generate the the different .po translation files. The .pot files can be found in the language folder of the plugins, so for The Events Calendar it will be wp-content/plugins/the-events-calendar/languages/the-events-calendar.pot

If you are using PoEdit, then open your .po language file, go to Catalog > Update from POT file…, then choose the .pot file I mentioned above (for The Events Calendar) and the string set in the .po will be updated.

Save and upload to the server.

Don’t forget to clear the caches and so, steps 2, 3, 4 from my post above.

Let me know if this does it.

Cheers,
Andras

PS: Our team has been tied down with the Maintenance Release, so haven’t been able to progress with this bugticket.

[Andras]

Hi Claire,

Thank you very much for your feedback on our support! Much appreciated!

I have ticketed your feature request of having categories and category filtering for venues and organizers. Once we have some free resources we will take a look at it. Thank you for the idea!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

To give you a bit of background information for my request of a new site test:

“I think what happened is that the user deleted the records without deleting the queue information as well. The queue processor got stuck trying to start a queue related to a record that no more exists. We need to handle this case. Why it happened in the first place, seeing the date of the first post, was a queue bug we fixed.”

And a note:

“The line the user reports too shows the user is at least one TEC version behind.”

Thanks,

Andras

[Andras]

Hi Adam,

I’m really sorry that this issue is so persistent. I have escalated the problem and one of our developers is going to take a deeper look into this.

I would be interested in one more thing, if you have a bit of time and the will to try.

If you set up a brand new site from scratch (it could event be under a subdomain), only with TEC, are you having the same problem that the events do not import? You can use the same EA license key, it can be used on 10 different domains.

Andras

 

[Andras]

Hello Claire,

If I understand correctly you would like to use the organizer shortcodes provided by the extension and you would like to use a category filter with it.

I’m afraid that will not work, even if you create categories for the custom post type of organizers, simply because that functionality is not present in the extension. We cannot put in the organizer category filter in the shortcode, because we simply do not have organizer categories.

I can add this as a feature request for the extension for the future if you’d like. Note however that it can take some time until we get to developing this feature, as we do not officially provide support for extensions.

I’m  not sure why the organizer categories do not appear in the menu. My support is limited in this case because that is already a custom development.

The other topic you are referring to is a different case. They do not handle organizer categories as you want to, rather they are somehow assigning event categories to organizers, that is what goes in the ‘$organizer_cats’ variable.

Andras

[Andras]

Looking forward to hearing their feedback.

A.

[Andras]

Hi Uwe,

Thanks for reporting back! We’re super happy to hear this got fixed for you!

Since this issue is resolved I am going to close this ticket for now. If you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

If you didn’t do so yet, please clear your transients and cache and try running the import again.

A.

[Author]

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