[Andras]

Hi Adam,

Thanks for reporting back! This is indeed very curious.

Can you please confirm to me, if on the staging site you do or do not have the three MU plugins you have on production? So far I see that is one major difference between your sites and can be the source of this.

Meanwhile I will try to pull in some extra muscle for this as well, to get a different perspective. I ask for your kind patience.

Cheers,
Andras

[Andras]

Hi again,

The attendee information fields should work by default, without any custom coding or any template override.

The fields appear after you increase the ticket number from zero to one or more. Until the ticket number is zero, the fields will not be visible.

I would suggest you try the following, given that you have your event, ticket(s) and attendee meta set up (based on one of your screenshots):

Switch to a default theme like twentysixteen or twentyseventeen, go to the event page with the tickets and increase the ticket number as if you were wanting to buy one. Check if the fields for that ticket appear.

If they do not appear, then disable all plugins except for the calendar and ticketing ones, and WooCommerce if you are using that for ticket sales, and re-test. (For reference take a look at our Conflict Testing Guide.)

If they do appear, then all works well, as it should.

Switch back to your theme, remove any calendar customizations and template overrides you did and test the same: go to event page and increase the ticket number with the fields.

If the fields do not appear then there is likely a theme conflict. In this case we will need to dig a bit further.

Make sure that your plugins and theme are up to date, and if the issue is still not solved, please share your system information with me in a private reply.

Thanks and cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Thanks for checking this! The bugticket of this issue has not been addressed yet, I guess that is why the RSVP is still borked. I will add your notes to the ticket.

Danke und Grüsse,

Andras

[Andras]

Thanks for reporting back, Brian!

Yes, the first string has been fixed in yesterday’s MR.

The other one still needs to be fixed.

A.

[Andras]

Hi Micha,

Happy to hear the console errors are gone.

As for the ticket countdown issue, that bug has not been addressed / fixed yet. I understand correctly that the issue is only present on the back-end and not visible for the users on the front-end, right?

I also checked the events themselves, but do not clearly see where the event/attendees are set.

I don’t quite understand what you mean by this.

When a user purchases a ticket, then they should appear on the Attendees and Order pages on the back-end. When you are looking at the event list on the back-end and you hover over an event title, quick action links will appear below the title. The quick action links include ‘Attendees’ and ‘PayPal Orders’. (Screenshot: https://cloudup.com/cwihkk6HYkG) If you click on those you will be taken to the respective pages.

The stock is adjusted based on your settings under Events > Settings > Tickets tab > Stock handling (screenshot: https://cloudup.com/cLVOzf5ZS1C)

Does this help?

Andras

[Andras]

You’re welcome, happy to hear it works!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Oh, by the way, we have just launched our next maintenance release with a bunch of bugfixes, some in connection with the shortcodes.

After creating a backup of your site (files and database) please update your plugins and let me know if the issue is still there.

Cheers,
Andras

[Andras]

Hi Claire,

I just tested the view change using a shortcode with a category filter.

[code language=”php”]
[tribe_events view="list" category="cisco"]
[/code]

It worked properly even after changing views a couple of times. Not sure what could be the issue.

Can you share with me a URL where this doesn’t work, so I can take a look?

Andras

[Andras]

Hello Claire,

Thanks for going Pro and welcome to our help desk!

Great questions you gave us. Let me answer them for you.

any way to show organisers on a map view (without events)

This is not possible out of the box. The organisers do not have an address associated to them, so they would need to be retrieved from the events themselves, which makes it quite a complex task.

Is there any way to assign categories to organisers?

Unfortunately this is also not possible out of the box. With some custom development you can create taxonomies (categories, tags) for the organizers and the venues as well.

These 2 articles can help you get started on this:

• https://codex.wordpress.org/Taxonomies
• https://www.wpbeginner.com/wp-tutorials/create-custom-taxonomies-wordp
• ress/

I tried adding the code at the top of this tutorial

There are more codes in that tutorial. I tried copying the first one to the end of my functions.php file and it worked.

[code language=”php”]
/*
* This changes the event link to the event website URL if that is set.
* NOTE: Comment out the add_filter() line to disable this function.
*/
function tribe_set_link_website ( $link, $postId ) {
$website_url = tribe_get_event_website_url( $postId );
// Only swaps link if set
if ( !empty( $website_url ) ) {
$link = $website_url;
}
return $link;
}
add_filter( ‘tribe_get_event_link’, ‘tribe_set_link_website’, 100, 2 );
[/code]

Not sure what could have been the issue. The functions.php file needs to open with “<?php” and all code has to go after that. If the file already exists for your theme, then it is usually already like that. Best is if you copy that snippet at the end and make sure that there is no closing “?>” tag before it.

if the user then changes the view in the page, for example to ‘Map’ it then displays ALL events on the map

That sounds unusual. Please give me some time to check that and I’ll get back to you.

Cheers,
Andras

 

[Andras]

Hi Lindsay,

Thanks for reaching out to us!

I’m sorry to hear about this issue with the check in.

We did have a bug that produced this; when an attendee was checked in it didn’t immediately show on the back-end. This was fixed about 2 months ago.

The issue comes from some transients not being cleared out on time.

What you can try is to add the following snippet to your (child) theme’s functions.php file:

[code language=”php”]
add_filter( ‘tribe_tickets_attendees_admin_expire’, ‘custom_tickets_attendees_expire’ );
add_filter( ‘tribe_tickets_attendees_expire’, ‘custom_tickets_attendees_expire’ );

function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}
[/code]

Let me know if that does the trick.

Cheers,
Andras

[Andras]

Hello Preben, welcome back!

Sorry to hear about this ticket sales issue.

We did have this bug and it was fixed in a previous maintenance release. I would like to ask you to update the calendar, ticketing and woocommerce plugins to the latest versions and check if the issue is still there.

Cheers,
Andras

[Andras]

Can you share with me the steps how you get google to show you the result that you see?

A.

[Andras]

Hi Henning,

Sorry about that.

I found this snippet that should help add all woocommerce meta into the export.

Of course you can remove the ones that you don’t need.

https://gist.github.com/andrasguseo/6caca108be48c0446ce97a080a5eced5

Let me know if that works out for you.

Cheers,
Andras

 

[Author]

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