[Andras]

That is awesome! Good job on that one!

Do I understand correctly that your issue is resolved and you can create and update tickets with the needed price and capacity? In this case I would like to close the ticket.

If you need further help with this issue, then let me know.

Cheers,
Andras

[Andras]

Hi Cy,

Thanks for reporting that. I will forward your message to our developers and they will take a look at it.

Is there anything else I can help you with?

Cheers,
Andras

[Andras]

Are you having a similar issue with other events as well, or only this one?

A.

[Andras]

Hi trustworkzdev,

Thanks for reaching out to us!

I’m sorry to hear about this issue.

Not quite sure why google is picking up 5am. I have checked the September 1 event on your site and in the code there is no mention of 5am.

[{"@context":"http://schema.org","@type":"Event","name":"Open Jump 10am-10pm","description":"","url":"https://heliumparkqc.com/event/open-jump-10am-10pm-5/2018-09-01/","startDate":"2018-09-01T10:00:00+00:00","endDate":"2018-09-01T22:00:00+00:00","location":{"@type":"Place","name":"Helium Trampoline Park","description":"","url":"https://heliumparkqc.com/venue/helium-trampoline-park/","address":{"@type":"PostalAddress","streetAddress":"400 South 14th Avenue","addressLocality":"Eldridge","addressRegion":"IA","postalCode":"52748","addressCountry":"United States"},"geo":{"@type":"GeoCoordinates","latitude":41.650714,"longitude":-90.566408},"telephone":"","sameAs":"http://heliumparkqc.com/"}}]

Can you share with me the steps how you get google to show you that result? I have tried some searches and the closest I got was with “helium trampoline & indoor adventure park events”, but that didn’t even list the event on September 1.

Cheers,
Andras

[Andras]

Hi Jo,

Thanks for reaching out!

We are aware of the bug where the title is missing when using the shortcode. Our developers are already working on a fix and if all goes well it will ship in the second half of August.

The tribe bar visibility can be controlled with the shortcode like this:

[code language=”php”]
<kbd>[tribe_events view="list" tribe-bar="false"]</kbd>
[/code]

If you leave out the ‘tribe-bar’ parameter then it defaults to true.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hello Cynthia,

Thanks for getting in touch with us!

I’m sorry to hear about this issue with recurring events.

We are aware of a bug that might be affecting you. When you are using the ‘once’ rule it can happen that some instances of the event are not generated.

Our developers will look into this and if all goes well we will ship a fix for this in the second half of August.

Unfortunately the screenshots you shared are too small and I cannot see what rules you have in place. If it is possible, then you can try to set up rules that don’t use ‘once’ and see if that solves it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi Henning,

Thanks for reaching out!

I believe the solution in that thread is for something different.

Please take a look at this extension, which can give you an idea on how to export other fields as well:

• https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/

Hope this helps. Let me know.

Cheers,
Andras

[Andras]

Hello David,

Thanks for reaching out to us. I’m sorry about this issue.

Indeed this issue has been resolved previously with a plugin update.

We know there is an issue w/ PayPal cookies, when logging in as merchant and customer in the same browser session: PayPal does not like that.

When testing anything PayPal care should be taken to use two separate browsers (or two separate private/incognito windows), one dedicated to the merchant and one to the customer.

Please run your test like that and let me know how that works out.

Cheers,
Andras

[Andras]

Hi David,

Thanks for posting in our helpdesk.

Sorry about this issue. It is already being worked on and is scheduled to be released in the second half of August.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hi,

Your screenshots unfortunately didn’t make it. If they were sent as email attachments, those get discarded on the way. I would kindly like to ask you to upload the screenshots directly to the help desk thread.

The system information is not of your personal computer. It contains information about your hosting / server environment, your site setup and your your calendar and ticketing plugin configuration. This can help us see if there is any obvious misconfiguration or any plugin that might cause a conflict.

Also please make sure your plugins are up to date.

Thanks,

Andras

[Andras]

Thank you for the screen recordings, that was really helpful to see what is happening.

Something goes wrong when you click the ‘Save ticket’ button. The ticket frame should then disappear and the list of tickets should become visible, like when you start editing the event.

To dig deeper, please check if you can spot any console errors at your site when trying to save a ticket. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue.

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ or https://wordpress.org/plugins/health-check/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

Let me know what you find.

Cheers,
Andras

 

[Andras]

Sure thing, I’ll be here.

I will set the status to pending fix for now, so the ticket doesn’t get closed.

Andras

[Andras]

Also, some of the functions from this page might be helpful:

• https://theeventscalendar.com/?s=cost&post_type%5B%5D=documentation&submit=

Cheers,
Andras

[Andras]

Hi Mike,

Thanks for reaching out!

I believe the approach would be getting the ticket id, then getting the postmeta for that ID, which should either contain the ticket price, or the ID of the WooCommerce product.

Does this help you get started?

Cheers,
Andras

[Andras]

Hi byoung2,

Thanks for reaching out to us!

Sorry to hear about your troubles. Let me help you get this sorted.

Unfortunately only part of your system information made it through. Could you please follow this guide and share your full system information with me in a private reply? Thanks.

When you edit a ticket and save it, which button do you click to save the changes? The “update post” button at the top or the “save ticket” that appears when you edit the ticket?

Could you create a screen recording so I check what is happening?

Thanks,
Andras

[Author]

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