[Andras]

Hi chickclimber,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear about the issue with the attendee list.

Do I understand correctly that you see an empty attendee list for an event, and when the event passes then suddenly you see all attendees?

Does this happen with all events that have RSVPs or only some?

Could you please also share your system information with me in a private reply?

Thanks,
Andras

[Andras]

Hi Joseph,

Thanks for reaching out!

I think the following snippet can give you a good starting point on that:

[code language=”php”]
function exclude_from_search($query) {
if ($query->is_search) {
$query->set(‘post_type’, array( ‘post’, ‘page’ ) );
}
return $query;
}
add_filter(‘pre_get_posts’,’exclude_from_search’);
[/code]

If you have other post types you want to include in your search, you will need to add those to the snippet.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Silas,

Stoked to hear you managed to get that working. Congrats, awesome job!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

You’re very welcome! Happy to hear it works now.

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Hi,

Thanks for sharing all that info! This is great.

coming soon page running on it so it is not live to the public yet

I believe this could be an issue. Would you be able to test what happens if you switch off the coming soon option as if your site was already live, to see if the scanning succeeds then?

My hunch is that with the scanning the application wants to access a specific url on your site, but  since you have Coming Soon active, that blocks the access.

Let me know if that solves it.

Thanks,
Andras

[Andras]

Are you using an iPhone or an Android phone?

Please also try the following:

1. Generate a new API key on your site

2. Save the settings on the page

3. Start the app on your mobile

4. Add the new API key. The key is case-sensitive, small letters are different than big letters, so make sure you enter the key as you see it

5. Exit the app

6. Open your running app list and close it there as well

7. Start the app again

8. Try to scan a code

Let me know how this goes.

Thanks,
Andras

[Andras]

Please also share with me your system information in a private reply. Thanks!

A.

[Andras]

Hi keganwr,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear about your issue with the scanning app. Let’s try to fix that.

Is the website where you are generating the api key a live website or a local test site?

When do you get the error message? After entering the API key or after scanning a ticket?

Could you share  some screenshots with me?

• the api key on your website
• the api key on your mobile
• the error message on your mobile

Thanks,

Andras

[Andras]

Hi Lisa,

Thanks for reaching out!

This css snippet should make the navigation visible above tho calendar as well:

[code language=”css”]
#tribe-events-header .tribe-events-sub-nav li a {
display: block;
}
[/code]

If you want to hide the one below, then add this:

[code language=”css”]
#tribe-events-footer .tribe-events-sub-nav li a {
display: block;
}
[/code]

Let me know if that does the trick.

Cheers,
Andras

[Andras]

Hi Silas,

Thanks for reaching out!

I have checked your site and started a purchase. It did not give me any shipping costs at checkout.

Are you still having this issue or did you manage to solve it meanwhile?

If the issue is still there, could you provide some screenshots or a screen recording showing the issue?

Thanks,
Andras

[Andras]

Hi John,

Thanks for reaching out to us.

Sorry about this issue. Let me help you with this.

Can you please explain in a bit more detail what you mean by “when I did a health check”? What exactly did you do? Can you give me step by step instructions? The more details the better.

Where did the message “pop up below”? Do you have / can you make a screenshot of that and share it?

I see you are using Event Aggregator. Apart from “doing a health check” did you experience any issues with it? Are your imports running as expected?

Thanks,
Andras

[Andras]

Please also make sure that your language files are up to date. That could also be an issue.

If you are using PoEdit, then open your .po file and go to Catalog > Update from POT file…, then choose the pot file from the current version of tec.

If you are using Loco Translate, then click on the sync button, then check if the translations are good and then save.

A.

[Andras]

Indeed it is and we have the bugticket on highest priority.

A workaround until the fix is out would be to roll back to The Events Calendar 4.6.18.

If you choose to do that you might also need to roll back PRO to 4.4.27 as well.

Andras

[Andras]

Thanks for checking that.

What still could be the issue is the location of the translation.

The plugins come with some translation files that are located in the plugin folder, like wp-content/plugins/the-events-calendar/lang. The language files in this folder will be overwritten when a plugin is updated.

There is also another folder where language files can reside, this is wp-content/languages/plugins. The language files in this folder take precedence, and these language files will not be touched with a plugin update.

Please check if the translations were done in the language files in this second folder.

Do you have an idea when the wrong problem with the language switcher will be solved?

At the moment I do not know. I will still need to run some tests to verify this is a bug.

A.

[Andras]

Happy to hear that the initial reply helped.

As for different QR codes, unfortunately that is not possible. A ticket / WooCommerce product can only have one QR code, since the tickets do not support product variations in that sense.

There might be other 3rd party plugins that could help you achieve that.

Cheers,
Andras

[Author]

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