Event Tickets Plus QR Code Scanner

[keganwr]

I have been trying to use the Event Tickets Scanner to scan the QR codes but I always get the error “Please verify your API key is correctly entered on the settings page” I have checked and it has been saved on the settings page and is identical to the one that I input in the app. I also tried generating and saving a new one and entering that one and I still get the same issue every time.

[Andras]

Hi keganwr,

Thanks for using our plugins and welcome to the forums!

I’m sorry to hear about your issue with the scanning app. Let’s try to fix that.

Is the website where you are generating the api key a live website or a local test site?

When do you get the error message? After entering the API key or after scanning a ticket?

Could you share  some screenshots with me?

• the api key on your website
• the api key on your mobile
• the error message on your mobile

Thanks,

Andras

[Andras]

Please also share with me your system information in a private reply. Thanks!

A.

[Andras]

Are you using an iPhone or an Android phone?

Please also try the following:

1. Generate a new API key on your site

2. Save the settings on the page

3. Start the app on your mobile

4. Add the new API key. The key is case-sensitive, small letters are different than big letters, so make sure you enter the key as you see it

5. Exit the app

6. Open your running app list and close it there as well

7. Start the app again

8. Try to scan a code

Let me know how this goes.

Thanks,
Andras

[keganwr]

This reply is private.

[Andras]

Hi,

Thanks for sharing all that info! This is great.

coming soon page running on it so it is not live to the public yet

I believe this could be an issue. Would you be able to test what happens if you switch off the coming soon option as if your site was already live, to see if the scanning succeeds then?

My hunch is that with the scanning the application wants to access a specific url on your site, but  since you have Coming Soon active, that blocks the access.

Let me know if that solves it.

Thanks,
Andras

[keganwr]

That did it! Thank you for the help.

[Andras]

You’re very welcome! Happy to hear it works now.

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

PS2: If you like our plugins, and you didn’t yet do so 🙂 we would also be happy to receive a review in the wordpress.org repository. Much appreciated!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

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