my Event is getting charged shipping

[silas burton]

My event https://www.freeridingnz.com/event/alycia-burton-free-riding-tour-florida-canterbury-showplace-arena/
is getting charged shipping.
the event is set to a virtual product so it should not be. not sure where to look on this one.
i have unticked virtual and saved and then reticked virtual

[silas burton]

Sorry about the caps

[Andras]

Hi Silas,

Thanks for reaching out!

I have checked your site and started a purchase. It did not give me any shipping costs at checkout.

Are you still having this issue or did you manage to solve it meanwhile?

If the issue is still there, could you provide some screenshots or a screen recording showing the issue?

Thanks,
Andras

[silas burton]

Yes, I managed to fix it. I think it was set as a simple product. not virtual. it took some time to come through

thanks

[Andras]

Hi Silas,

Stoked to hear you managed to get that working. Congrats, awesome job!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Thanks!

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https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
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