Tickets not appearing as checked in using iOS app

[lindsayhanna17]

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/check-in-will-not-save/

I am actually having the same issue. I just downloaded the iOS app and tried scanning in my tickets. The app tells me they were scanned and attempting to scan a second time reports that they have already been checked in but it is not showing the ticket as checked in in either the front or backend lists.

It hasn’t quite been an hour yet, but we were hoping it would show immediately. Is that the case or will there typically be a wait time?

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/check-in-will-not-save/

[Andras]

Hi Lindsay,

Thanks for reaching out to us!

I’m sorry to hear about this issue with the check in.

We did have a bug that produced this; when an attendee was checked in it didn’t immediately show on the back-end. This was fixed about 2 months ago.

The issue comes from some transients not being cleared out on time.

What you can try is to add the following snippet to your (child) theme’s functions.php file:

[code language=”php”]
add_filter( ‘tribe_tickets_attendees_admin_expire’, ‘custom_tickets_attendees_expire’ );
add_filter( ‘tribe_tickets_attendees_expire’, ‘custom_tickets_attendees_expire’ );

function custom_tickets_attendees_expire () {
// number of seconds
return 10;
}
[/code]

Let me know if that does the trick.

Cheers,
Andras

[lindsayhanna17]

Yes, that did the trick!

Thanks so much.

[Andras]

You’re welcome, happy to hear it works!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

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https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
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