[Andras]

Salut Chris,

Thanks for reaching out with your issue. I’m sorry you are having this, let me try to help you.

As a start could you please share with me screenshots of the event time / date setup and recurrence rules? I would like to try to recreate and see if that is a bug or not.

Also please be so kind and share your system information with me.

Thanks!

Andras

[Andras]

Hello David,

Thanks for using our plugins and welcome to the forums!

As a start, take a look at these 2 articles to get familiarized with template overrides:

https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

I believe the archive page uses the list view, so check around there.

Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Hallo Michel,

Thanks for using our plugins and for reaching out!

I think the source of this glitch might be the theme using thumbnails which are 150px wide.

Don’t fret, there’s a fix. This snippet, if you paste it in your (child) theme’s style.css file should fix it. It will increase the container of that image, so will push the text off the image.
#tribe-events-content .tribe-events-tooltip .tribe-events-event-thumb {
max-width: 160px;
}
Check and let me know if this solves it.

Cheers,
Andras

[Andras]

Hello Simon,

Thanks for reaching out and I’m sorry about this issue with the ticket sales.

ticket number hasn’t reduced

With this you are referring to the stock, right?

To be able to pin down the cause of the issue I have couple of starting questions.

Did this happen more times or only for those 2 sales?

Was there anything different between the sales that went well and the ones that didn’t?

Were the sales of those 2 marked completed?

Thanks and looking forward.

Cheers,
Andras

 

[Andras]

Hello Rob,

Thanks for reaching out! That looks like a funky customization you wanna do there. It should be possible.

As a starter, here are 2 articles that should help you with theme overrides:

Themer’s Guide

Template Overview

And our list of functions should be helpful as well: https://theeventscalendar.com/functions

I think you will need these functions:

tribe_is_recurring_event

tribe_get_recurrence_start_dates

Let me know if this helps and if you have any more questions.

Cheers,
Andras

 

[Andras]

Hi Erica,

Thanks for getting back to me on that.

Since you marked this topic resolved I am going to close it, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hello Riza,

I totally understand your disappointment. Since this (the map) is a 3rd party solution, we don’t have any influence over it.

On the community events submit for there is also a field for event description, and it is a required field. You would need to add the address there.

In case Filter Bar doesn’t deliver what you need, then yes, we do have a money back guarantee. Here you can read the details of our <span class=”colour”><span class=”font”><span class=”size”>refund policy.</span></span></span>

I have checked your map view and did some searches. It seemed to work fine. Can you give me some details which search is not working?

Also did you try to adjust the search distance radius under Events > Settings > General tab > Map Settings section > Map view search distance limit ? Check that setting if that helps you get better results.

I’m here for any further questions you might have reg. this topic.

Cheers,
Andras

 

[Andras]

Hi TJ,

I checked your site and I think I know what the issue is.

The description of the event is cut at a certain number of characters, and where you see the shortcode, well, the shortcode is cut in half so it doesn’t work as a shortcode any more.

A workaround would be to use the excerpt field of the events, possibly without any shortcodes.

Would that solve it for you?

Cheers,
Andras

 

[Andras]

Hello Stuart,

Thanks for getting back to me on this topic.

I agree with you, if you need to move the key around a lot, that can get tedious. Though I believe we are not releasing updates that often that it would get too annoying and usually we tend to release updates to all our plugins at once. A business license is a way to go for sure.

Yesterday we had a longer discussion in the team about what is allowed and what is not, and at the moment subdomains are not in the allowed bunch. Though this might be a good idea so we will be looking into this.

Is there anything else I can help you with?

Cheers,
Andras

 

[Andras]

Hello David,

I took a look at the site with Divi switched on.

On the list and the day view there is a jQuery error, that is why it is not working. If I remember correctly that was a bug in The Events Calendar 4.3.4.2 which got fixed later.

You have 2 options here:

1. Try with version 4.3.5 (for both TEC and ECPro) which you can download from your account. I think this bug was fixed in that already.

2. Wait a couple hours when the current Maintenance Release comes out, which should fix the Windows server issue, and then all should be fine.

Let me know.

Cheers,
Andras

[Andras]

Absolutely Jason. We will post an update here in this thread and if you have the email notifications switched on, then you’ll also get it via mail.

Although I don’t want to make any promises, I think the fix will come in about a month or so.

Thanks again for reporting this and for your patience.

Cheers,
Andras

[Andras]

Okay, so it looks like that there are 2 slight incompatibilities.

One is with ubermenu, the other with the theme.

To fix the alignment of days, in case you also have this with your main theme activated, pasting this snippet to your theme’s style.css file, should do the trick:
.main-navigation ul ul .tribe-mini-calendar-wrapper a {
width: unset;
}
For the months vs. the days: are there any customizations in your theme – possibly in functions.php – that could influence that?

Is there a way to only switch on the Genesis framework and not the fully customized version to check what that does? This would help us see if the issue is with the framework or with the customizations.

Cheers,
Andras

[Andras]

Hi again,

Thanks for clarifying this. It’s an excellent idea, I already created an internal feature request for it. I do hope it will get implemented soon.

I am going to set the status of this ticket to “pending fix” and we will update it once the feature is out.

If you have any new questions or issues please create a new ticket and we’ll be happy to help out.

Thanks and cheers,
Andras

[Andras]

Hi atoohill,

We cooked up a snippet with a dev, try pasting it into your theme’s functions.php file and see if it does the trick for you as well.

https://gist.github.com/andrasguseo/3b9c6c6480b0cb53b8d3ea18b464d5cf

Note that one of the comment feed is removed only from the single event pages. The rest should be removed from everywhere. Even post pages, though this can be added back.

Let me know if this helps.

Cheers,
Andras

[Andras]

Hi Adage,

In this other thread you will find a summary of a bunch of hooks:

Show tomorrow's events with tribe_events shortcode

Also note, that you will need a good working knowledge of WordPress and WP_Query.

Hope this can get you started.

Cheers,
Andras

[Author]

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