Tickets not counting down on some sales

[Dani]

Hi hopefully you can help.

My client had two sales last week and the ticket number hasn’t reduced. The most recent sales though have reduced.

Is there anything I can do to reduce the ticket count on these events? And or fix this issue.

[Andras]

Hello Simon,

Thanks for reaching out and I’m sorry about this issue with the ticket sales.

ticket number hasn’t reduced

With this you are referring to the stock, right?

To be able to pin down the cause of the issue I have couple of starting questions.

Did this happen more times or only for those 2 sales?

Was there anything different between the sales that went well and the ones that didn’t?

Were the sales of those 2 marked completed?

Thanks and looking forward.

Cheers,
Andras

 

[Dani]

This reply is private.

• This reply was modified 9 years, 2 months ago by Dani.

[Andras]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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