[Andras]

Hi Ricardo,

Thanks for using our plugins and welcome to the forums!

I can try to help you with your question.

Please note, that we are limited in supporting and doing customizations. I will ask the team if someone can help out with this but it can take a couple of days, as we are a bit overloaded at the moment.

Thanks for your patience! We’ll get back to you soon.

Cheers,
Andras

[Andras]

Hi Nicholas,

Thanks for reaching out!

I’d be happy to help you if you have any issues with our plugins. For that please share with me

• your system information
• the details of your issue. What are you doing? What result do you expect? What result do you get instead?
• If you have an issue with imports through Event Aggregator then please also share the feeds you are having trouble with

Thanks and cheers,
Andras

[Andras]

Hi cobea,

Thanks for reaching out! Great question!

All recurring events have a url like the below:

https://domain.com/event/3-day-event/all/

While this is not exactly the same, as it has “/all” in the url at the end, it does give you a list of all recurrences of that event.

In case you would like to also remove the “/all”, then will need some customization work.

If you would like to redirect all instances to the “/all” page, that can be done via a redirection plugin like this easily. You can use regular expressions to redirect urls of a recurring event to the “/all” page.

Please note that based on our support policy we are limited in doing customizations. I can help you get started and give you pointers, but you will need to do the heavy lifting yourself.

I hope this helps you get started. Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Please also be so kind to share your system information with me. Thanks!

[Andras]

Hello Elton,

Thanks for reaching out!

I’m sorry to hear about your issue with the attendee info. I’d be happy to help you with this.

I have tested this on my site and it seemed to work fine. This is what I did:

• set up an event with a ticket that collects extra attendee info
• purchase that ticket on the front-end as a visitor and create an account in the process
• check on the front-end (as the new user) what tickets I have and if the attendee info is there – yes it is
• make changes to the attendee info on the front-end and save it

All this went as it should.

Can you share me more details on what is the process you (your visitors) are going through, and what happens?

Thanks and cheers,
Andras

[Andras]

Hello Bas,

Thanks for using our plugins and welcome to the forums!

I see you already have our Eventbrite Tickets plugin as well. That is a great start.

I recommend you to go through the following articles which details the setup of Eventbrite tickets and basic functionality:

New User Primer: Eventbrite Tickets

Configuring Eventbrite Tickets

Creating tickets and publishing to Eventbrite.com

You can find more Eventbrite related articles here.

Let me know if I can help you any further.

Cheers,
Andras

[Andras]

Hi Byron,

With our Event Tickets Plus (ET+) you can sell tickets to events, however ET+ don’t include a transaction fee functionality.

I’m not familiar with WooCommerce Box Office, it looks to me that it is a different / separate plugin for selling tickets where you can have transaction fees set up. But this has nothing to do with Event Tickets Plus.

In order to have transaction fees for the ticket products you would like to sell with ET+ you will likely need a different WooCommerce extension. Maybe this or this plugin would help you do that, but you will need to test that for yourself.

I totally understand your reluctance to purchase a plugin which might not work for you. This is why we have a 30-day no-questions-asked refund policy; you can test the plugin for 30 days and if you feel it doesn’t do the job for you, you can ask for a refund.

I hope this gives a clearer picture. Please let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

Hello Jay,

The GPS url can be easily included. With EC Pro you have the possibility to add additional fields to the events, it could be done through that without coding.

Thank you for the offer. The development projects we take on start around $20.000 – $30.000.

For smaller projects I can share with you a list of independent freelancers who are known in our community but are not affiliated with us. Feel free to reach out to them.

Let me know if there’s anything else I can help you with.

Cheers,
Andras

[Andras]

Hello Anne,

From what you shared it sounds like the PayPal + WooCommerce issue I outlined before, which is beyond our reach.

In order to confirm that indeed it’s an issue with those you can try 2 tests:

• Enable the “Cash on Delivery” payment gateway. Sell a (test) ticket which has limited stock with CoD and check if the stock decreases as it should.
  If the ticket stock decreases when using CoD, then the calendar plugins seem to work right.
• Set up a regular WooCommerce (test)product (unrelated to tickets) with a limited inventory. Make a test purchase with PayPal and check if the inventory of that product decreases.
  If the stock doesn’t decrease, then there is an issue with PayPal and WooCommerce.

If that is the case I would recommend you to get in touch with the support team of WooCommerce to help you with the issue. I would point it out to them, that this happens with regular WooCommerce products as well (if that is what you find based on your test).

Let me know if you manage to run the tests and what results you get.

Cheers,
Andras

[Andras]

Hi Sharon,

Oh, great that you found the solution. Congrats!

My initial assumption was that you want to have the events in the blog loop. 🙂

Since the issue is fixed I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Stoked to hear the update helped. Awesome!

Since this is resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

Hi Patrick,

I testes your files and for me all works just fine with these files, too, and also if I don’t put anything into the wp-content/languages/plugins folder.

Please give me some time to investigate a bit further.

Andras

[Andras]

Kernel, thanks for getting back to us on this. Stoked to hear the fix works!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Oh, thank you for getting back on this and that’s a great find! I totally forgot about that. Thanks!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

You’re very welcome!

Cheers,
Andras

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