[Andras]

Hello Donna,

Thanks for using our plugins and welcome to the forums!

To be able to better support you, please share your system information with me.

Events are usually ordered by their start date & time, regardless if they are imported or added by you. At the end they are all the same type of events in your calendar.

Could you give me a bit more details on your question? Possibly a URL where this is visible and pointing out the injected event?

so it is in proper order in my calendar

Can you let me know what you consider as a “proper order”? It means a different thing to different people, that is why I would like to have full clarity on this. Are you referring to the “oldest date at the bottom”?

Cheers,
Andras

 

[Andras]

Hello William,

Thanks for using our plugins and for reaching out! I’d be happy to help you with your questions.

1. Until a cart has fully been paid for there is (should be) nothing recorded for that event. A ticket will only be marked as sold when a successful payment is done. This is strongly connected to how WooCommerce functions as WooCommerce is handling all the processes regarding sales.

You will see “Awaiting Review” on the attendees page when a ticket has been sold, but the WooCommerce order status is “Pending Payment”, “On hold” or “Processing”. Once you mark the order “Completed” the Awaiting Review will disappear.

Again, if you abandon the cart and don’t complete the purchase it should not appear as Awaiting Review. That could be an older order.

2. This is mostly handled by WooCommerce. By default if an order is placed – with whatever payment gateway – then the site admin gets an email of the happenings, and likely the user too. But this requires going all the way and finishing the order.

How could we get notice of someone filling out all the way to the payment page, but then not completing the order? Is that a WooCommerce thing?

If you would like this functionality, then you will need an extension for WooCommerce. Something like this should get you started, but surely there are some other solutions for this out there.

Hope this helps. Let me know if you have further questions.

Cheers,
Andras

[Andras]

Hi Rob,

Thanks for reaching out! I’m sorry about your issues, let me try to help you with them.

I’m happy to hear that some of the functionality is working ok. Let’s look at the rest.

1) the /events page doesn’t work. I have tried all 3 display CSS options offered in plugin settings > display: http://ovpp.robstrickland.net/events/

On the same setting page try setting the ‘Events Page Template’ to ‘Default Events Template’. That usually helps.

2) The aggregated events do not include the images shown on the external URL

Can you give me a bit more details on this? Do you mean imported events?

Where are you importing from? Can you share the url / feed?

Thanks and cheers,
Andras

[Andras]

Hi @johnsnow,

Thanks for chiming in. I’m sorry you are experiencing this as well.

I’d like to ask you to open a separate topic and reference this one, so we can track it separately. Also please:

• share your system information
• share a feed url that’s producing duplicates
• share a full database dump with me, I’d like to take a look at it to see if I find something

So far I’m not getting duplicates with my setup. @Brandon, could you also share a db dump with me?

Thanks!
Andras

[Andras]

Hi Israel,

Nothing else comes to my mind at the moment. The steps you are trying is what I would have recommended as a first step as well.

If that doesn’t change the outcome then going through our conflict testing guide might be a good idea.

Let me know how it plays out and we’ll dig deeper if needed.

Cheers,
Andras

[Andras]

Hi cobea,

Thanks for the clarification!

How you described recurrence handling is definitely also a valid approach. While this is not easily possible out of the box, it most probably can be done with some customization.

One approach can be setting up single events and stating the different times in the event description field. (You can start with creating a recurring event, then breaking it up into single events.) Note though that even though the event is the same but on different days, they all need to have a different url. I.e:

ysitze.com/events/event/event-name
ysitze.com/events/event/event-name-1
ysitze.com/events/event/event-name-2

What you can do is redirect all the events to the first URL.

You can also try working this out with template overrides, though I’m not sure if how our recurring event handling is structured will allow you to achieve exactly what you outlined. The 2 resources that can help you started on this are:

• Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/
• Technical Docs – https://theeventscalendar.com/functions

Hope this help. If you have any more questions, let me know.

Andras

[Andras]

Hi Nicholas,

Thanks for getting back to me on that.

Did you try setting the Event Update Authority to “Overwrite my event with any changes from the original source” and see what that does?

Andras

[Andras]

Hi Derrill,

Stoked to hear you found a solution! Good job on that one!

I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/

 

[Andras]

Hello Jen,

Thanks for reaching out with your question.

For importing event into The Events Calendar we have Event Aggregator, at the moment however there is no option to import from Salesforce.

It might be possible with some custom development to do that, however that is beyond the scope of the support we can provide.

Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Ciao Davide,

Thanks for reaching out! Great question!

There is a possibility to do that. This article from our knowledgebase will give you the basics to start.

https://theeventscalendar.com/knowledgebase/abstract-post-types/

At the moment it will not fully work, we just discovered it today that the code hasn’t been adjusted to the newer releases of our plugins. I already flagged it to the developer who wrote the article. He will take a look at it soon and adjust it.

I am going to set the status of this ticket to “pending fix” and we will update it once the article is updated. But that shouldn’t hold you back to experiment with it. 🙂

Thanks and cheers,
Andras

[Andras]

Hi Paul,

I’m stoked to hear your found the solution for this! Awesome!!!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

 

[Andras]

Erez,

I have refunded your accidental purchase. The amount should be visible in your account in a couple of days.

Let me know if there’s anything I can help you with.

Cheers,
Andras

[Andras]

Hi Mieke,

Thanks for reaching out!

I’d be happy to give you a bit of an explanation for this one. I know it can get confusing.

“Awaiting Review” are those ticket orders which have not yet been marked ‘Completed’ on the WooCommerce orders page, so all orders for the event that have one of the following stati:

• on hold
• pending payment
• processing

Once the order is set to completed, the “Awaiting Review” will disappear.

When I check the ‘Total sold: 87’ then all your ticket sales add up. (14 +50 + 19 +4)

Your ‘Cancelled’ tickets do not add up, yes. This can happen if a ticket / attendee has been deleted or moved.

the stock count is not in sync with the reality

Can you please give me more details on what you mean by this?

Thanks and cheers,
Andras

[Andras]

Hi Erez,

Thanks for reaching out!

No worries. Give me some time to check what I can do about this.

Cheers,
Andras

[Andras]

Hello Sherrill, hello Krav Maga,

Thanks for reaching out! I’m sorry this DST thing is affecting you too. I will do my best to help you with this.

The only setting combo I managed to recreate this issue was having WordPress timezone on UTC-4 and having the event on ‘New York’, using the ‘Sitewide timezone’ setting.

Or the other way around, WP on ‘New York’, event on UTC-4 and using ‘Sitewide’.

If this one of the above is your current setting, then I recommend to change it. Best option is having ‘New York’ for both, as that follows the summer time change.

If you already have your settings like that, then it would be great if you could share a full database dump with me so I can fire it up and dig around to see if I can find something.

@Krav Maga, could you please also share your system information? Since you didn’t start this thread you will not be able to paste it here. I either recommend sharing it in a txt file through some cloud service, or opening a separate thread referencing this one.

Thanks and cheers,
Andras

[Author]

Posts