Number of Sold & canceld & "Awaiting review" don't add up!

[Mieke]

Hi,

What is “Awaiting Review” – how can I ommit this? No setting found not in event pro, not in woocommerce.

Crucial is that the numbers sold versus canceld are not adding up and that the stock count is not in sync with the reality.

Already found 3 post that are touching the same point :
post-1357919
post-851097
post-1366822

Please advise,
Thank you,

[Andras]

Hi Mieke,

Thanks for reaching out!

I’d be happy to give you a bit of an explanation for this one. I know it can get confusing.

“Awaiting Review” are those ticket orders which have not yet been marked ‘Completed’ on the WooCommerce orders page, so all orders for the event that have one of the following stati:

• on hold
• pending payment
• processing

Once the order is set to completed, the “Awaiting Review” will disappear.

When I check the ‘Total sold: 87’ then all your ticket sales add up. (14 +50 + 19 +4)

Your ‘Cancelled’ tickets do not add up, yes. This can happen if a ticket / attendee has been deleted or moved.

the stock count is not in sync with the reality

Can you please give me more details on what you mean by this?

Thanks and cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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